Respected by the guests and local staff because of

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respected by the guests and local staff because of her never-ending energy and con-stant smile. However, after 11 years at the property Singiser was beginning to getmore frustrated with problems she faced over and over again. Her staff knew howSingiser felt but also knew that the issues were mainly between her and the Chicagooffice.Steve Lucas, Food and Beverage Director The food and beverage director was responsible for two restaurants, a commissary,an employee dining facility, and three bars that were located on the WIYCR prop-erty. The resort had experienced high turnover in this position, with three food andbeverage directors resigning to return to the United States within the past 2 yearsalone. Steve Lucas, 28 years old with recent experience working as the food andbeverage director for an exclusive California resort, was currently filling this posi-tion. Lucas was from the United States and had an impressive restaurant industrytrack record. He was hired by the resort in the middle of November 1994 andarrived at the property during the first week of December. Lucas had no previousexperience working outside the United States.NAC2123Usage permitted only within these parameters otherwise contact [email protected]Taught by Colin Cheung, Nora Hussin, Susanna Ho, William Lee, Ivan YUNG, Kathy Sin, Kin Tang, LAM Levi, Martha Ng, May Liao, Nicholas Sampson & Nick Wong, from 1-Sep-2018 to 31-Dec-2018. Order ref F331035.Purchased for use on the LABU2040/LABU2040G - Business Case Analyses, at Hong Kong University of Science and Technology (HKUST) - Business School.Educational material supplied by The Case CentreCopyright encoded A76HM-JUJ9K-PJMN9IOrder reference F331035
12case research journal volume 21 issue 3 summer 2001Nick Smith, Marina Director The marina director was responsible for the resort’s growing marina operations, runlargely out of the Davey Jones marina. This marina included dock space for up to35 boats, a fuel and water dock, and yacht maintenance services. The marinaattracted yachting enthusiasts who were seeking a short stay in a resort environ-ment. Nick Smith was promoted 8 years ago to his current position as marina direc-tor. Smith, now 45 years old, was originally from the United States and had beenworking at the resort for nearly 15 years. He lived on the property along with hiswife and their 6-year-old daughter.Waterfront Director The waterfront director’s position was created to assign responsibility to oversee thegrowing waterfront activities at the resort. The director’s responsibilities includedoverseeing the water sports department and its director (as well as the resort’s fleetof day excursion boats), planning and promoting day excursions, and developingand maintaining relationships with the sites that day excursions visited. The resorthad hired several expatriates for the waterfront director position. For a variety ofreasons, these expatriates had not worked out. Two had become alcoholics, and onehad mysteriously packed his belongings and departed in the middle of the night.

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