Provide Dedicated Feedback Forms on Your Site Measure Your Customer Service

Provide dedicated feedback forms on your site measure

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Provide Dedicated Feedback Forms on Your Site. Measure Your Customer Service Performance. Call Your Customers Regularly. Use Email Surveys For New Customers. 13. What are the essential features, conventions and usage of the different types of communication techniques and equipment used within your organisation? There are four types of communication: 1. Visual Communication 2. Written Communication 3. Verbal Communication 4. Non-Verbal Communication 71 HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
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Task 3: Summative assessments: Section B checklist This should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the summative assessment. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required. Learner’s name Assessor’s name Unit of Competence (Code and Title) Date(s) of assessment Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No (Please circle) Has sufficient evidence and information been provided by the learner for the activity? Yes No (Please circle) Comments Provide your comments here: The learner’s performance was: Not yet satisfactory Satisfactory If not yet satisfactory, date for reassessment: Feedback to learner: Learner’s signature Assessor’s signature 72 HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
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Task 3: Section C: Performance activity Objective: To provide you with an opportunity to demonstrate the required performance elements for this unit. This activity will enable you to demonstrate the following performance evidence: 1. Identify customer requirements and provide professional and personalised customer service experiences to two different internal and two different external customers to meet requirements 2. Demonstrate procedures to respond to and resolve three different customer complaints according to organisational policies and procedures 3. Demonstrate effective communication with the above internal and external customers, including any with special needs 4. Seek formal and informal feedback from customers on quality of above service 5. Provide above service to above customers in line with organisational customer service standards and within designated organisational response times Answer the activity in as much detail as possible, considering your organisational requirements. 1. Identify customer requirements and provide professional and personalised customer service experiences to TWO different internal and TWO different external customers to meet requirements. Internal Providing feedback to staff members Providing a meeting agenda to all relevant employees External Delivery a product to clients Make an action for the customer enquiries 2. Demonstrate procedures to respond to and resolve THREE different customer complaints according to organisational policies and procedures.
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