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Provide Dedicated Feedback Forms on Your Site.Measure Your Customer Service Performance.Call Your Customers Regularly.Use Email Surveys For New Customers.13.What are the essential features, conventions and usage of the different types of communication techniques and equipment used within your organisation?There are four types of communication:1. Visual Communication2. Written Communication3. Verbal Communication4. Non-Verbal Communication71HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
Task 3: Summative assessments: Section B checklistThis should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the summative assessment. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.Learner’s nameAssessor’s nameUnit of Competence(Code and Title)Date(s) of assessmentHas the activity been answered and performed fully, as required to assess the competency of the learner?Yes No(Please circle)Has sufficient evidence and information been provided by the learner for the activity?Yes No(Please circle)CommentsProvide your comments here:The learner’s performance was:Not yet satisfactorySatisfactoryIf not yet satisfactory, date for reassessment:Feedback to learner:Learner’s signatureAssessor’s signature72HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
Task 3: Section C: Performance activityObjective: To provide you with an opportunity to demonstrate the required performance elementsfor this unit.This activity will enable you to demonstrate the following performance evidence:1.Identify customer requirements and provide professional and personalised customer service experiences to two different internal and two different external customers to meet requirements2.Demonstrate procedures to respond to and resolve three different customer complaints according to organisational policies and procedures3.Demonstrate effective communication with the above internal and external customers, including any with special needs 4.Seek formal and informal feedback from customers on quality of above service5.Provide above service to above customers in line with organisational customer service standards and within designated organisational response timesAnswer the activity in as much detail as possible, considering your organisational requirements.1.Identify customer requirements and provide professional and personalised customer service experiences to TWO different internal and TWO different external customers to meet requirements.InternalProviding feedback to staff membersProviding a meeting agenda to all relevant employeesExternalDelivery a product to clientsMake an action for the customer enquiries2.Demonstrate procedures to respond to and resolve THREE different customer complaints according to organisational policies and procedures.