99 a identify which areas are most critical to the

99)
______
A)
identify which areas are most critical to the organization's success
B)
search for the best practices among competitors only
C)
create a benchmark for the company
D)
emphasize that all four areas are important to the organization's success
Answer:
D

100)
Najib reported that while the balanced scorecard approach to performance management makes good sense, ________.
100)
_____
A)
studies have not consistently shown it to significantly improve firms' performance
B)
successful organizations tend to focus exclusively on their customers
C)
managers still tend to focus on areas that currently drive organizational success
D)
it is not widely accepted as a management tool
Answer:
C
Information Controls (Scenario)
C o m p
u t i n
g
S o l u
t i o n
s ,
I n c .
, i s
a
h i g h -
tech consulting firm that focuses on helping companies to implement and adapt new technological developments in daily
operations. Tarek is the department head and needs to train Yehia and Dana, both project managers, on the proper
applications of technological solutions for businesses.
101)
Before beginning the training session, Tarek informs both Yehia and Dana that ________ is a system used to provide
management with needed information on a regular basis.
101)
_____
A)
a system
B)
a management information system
C)
data
D)
information
Answer:
B
102)
Tarek also informs Yehia and Dana that the term ________ in MIS implies order, arrangement, and purpose.
102)
_____
A)
system
B)
information
C)
category
D)

data
Answer:
A
103)
During the training session, Yehia is overwhelmed by the quantity of raw, unanalyzed facts that are being presented to
him. These numbers and names can also be termed ________.
103)
_____
A)
data
B)
a system
C)
information
D)
a management information system
Answer:
A
104)
When Yehia organizes and processes the raw, unanalyzed facts, he will have ________.
104)
_____
A)
data
B)
a management information system
C)
systems
D)
information
Answer:
D
ESSAY. Write your answer in the space provided or on a separate sheet of paper.
105)
In a short essay, detail why control is important for managers. In what areas can the value of the control function be seen?
Answer:
Control is important, therefore, because it's the only way managers know whether organizational goals are being met and
if not, the reasons why. The value of the control function can be seen in three specific areas: planning, empowering
employees, and protecting the workplace. As the final step in the management process, controlling provides the critical
link back to planning. If managers didn't control, they'd have no way of knowing whether their goals and plans were on
target and what future actions to take. The second reason controlling is important is because of employee empowerment.
Many managers are reluctant to empower their employees because they fear employees will do something wrong for
which the manager would be held responsible. Many managers are tempted to do things themselves and avoid
empowering. But an effective control system can provide information and feedback on employee performance, thus