Weekend nonverbal communication can substitute for

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weekend?”Nonverbal communication can substitute for verbal communication in a variety ofways. Nonverbal communication can convey much meaning when verbalcommunication isn’t effective because of language barriers. Language barriers arepresent when a person hasn’t yet learned to speak or loses the ability to speak. Forexample, babies who have not yet developed language skills make facialexpressions, at a few months old, that are similar to those of adults and thereforecan generate meaning.Harriet Oster, Douglas Hegley, and Linda Nagel, “AdultJudgments and Fine-Grained Analysis of Infant Facial Expressions: Testing theValidity of A Priori Coding Formulas,”Developmental Psychology28, no. 6 (1992):1115–31. People who have developed language skills but can’t use them becauseChapter 4 Nonverbal Communication4.1 Principles and Functions of Nonverbal Communication186
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they have temporarily or permanently lost them or because they are usingincompatible language codes, like in some cross-cultural encounters, can stillcommunicate nonverbally. Although it’s always a good idea to learn some of thelocal language when you travel, gestures such as pointing or demonstrating the sizeor shape of something may suffice in basic interactions.Nonverbal communication is also useful in a quiet situation where verbalcommunication would be disturbing; for example, you may use a gesture to signalto a friend that you’re ready to leave the library. Crowded or loud places can alsoimpede verbal communication and lead people to rely more on nonverbal messages.Getting a server or bartender’s attention with a hand gesture is definitely morepolite than yelling, “Hey you!” Finally, there are just times when we know it’s betternot to say something aloud. If you want to point out a person’s unusual outfit orsignal to a friend that you think his or her date is a loser, you’re probably morelikely to do that nonverbally.Last, nonverbal communication can convey meaning by contradicting verbalcommunication. As we learned earlier, we often perceive nonverbal communicationto be more credible than verbal communication. This is especially true when wereceivemixed messages3, or messages in which verbal and nonverbal signalscontradict each other. For example, a person may say, “You can’t do anythingright!” in a mean tone but follow that up with a wink, which could indicate theperson is teasing or joking. Mixed messages lead to uncertainty and confusion onthe part of receivers, which leads us to look for more information to try todetermine which message is more credible. If we are unable to resolve thediscrepancy, we are likely to react negatively and potentially withdraw from theinteraction.Owen Hargie,Skilled Interpersonal Interaction: Research, Theory, andPractice, 5th ed. (London: Routledge, 2011), 52. Persistent mixed messages can leadto relational distress and hurt a person’s credibility in professional settings.

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Term
Spring
Professor
Vignes
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Nonverbal Communication, Functions of Nonverbal Communication
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A Guide to Computer User Support for Help Desk and Support Specialists
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A Guide to Computer User Support for Help Desk and Support Specialists
Beisse
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