Project 2- Final Situation Audit Winter 2018 MBA 610 .doc

Osinga p55 xpo logistics has grown internationally

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(Osinga, p.55). XPO Logistics has grown internationally. The company has expanded but not limited to Europe, South America, India, Australia, Thailand and Canada. Even though XPO has expanded tremendously, successfully and quickly, they are still marinating customer satisfaction and integrity with its employees. With more than 91,00 employees in 43 different countries, XPO was given a title of being in the top ten global logistics supplier of cutting-edge supply chain solutions to the most successful companies in the world. Thus far, XPO is staying competitive in the international market because their rates and service are equal to its competitor but offering more of advantage and better positions for persons in their countries. XPO is recognized for elite customer service and great employment opportunity. (XPO Our Company, 2018) Corporate-level strategies Corporate-level strategies are the long-term actions made to select the correct industry or industries that the company should operate in. (Osinga, p.55). CEO Bradley is planning and continually buying competitors in current industry as well as comparable industry that XPO could expand to in order to be more competitive. XPO has even considered and made offers to uncommon and completely different organizations and companies just to continue its growth and originality. The plan according to CEO Bradley Jacobs is “r eady to gobble up more businesses,” continue to expand in the trucking technology and industry and consumer support. (Hirsch, 2017) Business-Level Strategy Page | 6
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7 Business-level strategies are the long-term actions made to discuss competitive advantage over industry competitors. (Osinga, p.55). Majority of XPO Logistics success derives from the happiness of the customer, consumer and meeting or exceeding metrics. The metrics are based on the profit that XPO is trying to generate. The profit goal will determine the UPH (units per hour) that needs be received, shipped, picked, delivered and imported. XPO is also focusing on if the quality of operating as separate companies under one umbrella. After the purchase of multiple companies but not limited to Newbreed, Menlow and Conway, XPO merged all companies on all levels under XPO Logistics. The purpose of the merger was so there would just be one XPO and not multiple companies under XPO. .Doing this creates accountability for uniformity is customers satisfaction with all products and services (Hirsch, 2017) Functional-Level Strategy Functional-level strategies deals with the actions of each function in a company. (Osinga, p.55). A program called success factors was created to hold all team members accountable for caring out the MVGO’s of XPO Logistics. The success factor Program gives all level of leadership to give and receive coaching, trainings and accountability talk to assure the customers is getting what’s promised. There are also multiple types of KPI’s (depending on the customer and product type to hold operations accountable, how there performing and where they need to be. KPI’s are essential to business and operation. (XPO Logistics, 2017) Page | 7
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8 Example of KPI/Scorecard: / Page | 8
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