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Source: - organisationdevelopment/60275/ 14. Describe the two functions of feedback. List and explain what you believe are three most important sources of feedback. The two functions of feedback are instructional and motivational function. Instructional function clarifies roles, tasks, boundaries and teaches new behavior, while motivational function serves a reward for the performance. Motivational function can be enhanced by setting special rewards or feedback with challenging goals. I believe that the three most important sources of feedback are colleagues, friends and family, and oneself. Colleagues give feedback based (only) on performance and outcome in the workplace, while friends and family give an overall feedback about ones journey that they are making towards their goals. Friends and family tend to be more honest and criticize on things one can improve on or could have done differently. It is said that “you are your own worst critic;” so individuals are more likely to learn from their own mistakes in order to perform better next time. After all, feedback from colleagues and friends and family is great for an outside perspective, but, nobody knows oneself as they know themselves. 15. Explain the three major threats to team effectiveness – social loafing, ash effect, and groupthink. Social loafing is the decrease in an individual’s effort as the group size increases. In other words, as the team or company grows, certain individuals will rely on other members of the staff to do more work, in turn, making these individual not work as hard as if they had to get their work done without others help or input. Asch effect is a state of giving in to a unanimous, but wrong opposition. Groupthink is a cohesive unwillingness to realistically view alternatives. It occurs when members of the group follow the opinion of the leader without critical thinking.
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16. List and explain which you believe are the five most important human-centered principles. Human centered principles are used to design better user interfaces by organizations. For example: we can see the ideas adopted by the Google map. UBER Company uses very good technological intervention for its whole business develop- ment. The following are the major human centered principles as per my knowledge and experience: 1) Understanding the customer’s needs and aspirations: A company should use a detailed analysis to know the need and expectations of its customers. This will also help an organiza- tion to reduce its wastage as products and services will be best suited for their use. 2) The software should be designed in such a way that anyone can use it in an easy manner: If we shall carefully analyze the different technology used by top organizations, then it can be easily identified that they try to keep their technology simple so that it can be utilized by a larger number of customers due to its easy usability.
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