5 I can manage bulk check ins 6 I can handle the pressure in every situation I

5 i can manage bulk check ins 6 i can handle the

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5 I can manage bulk check-ins. 6 I can handle the pressure in every situation I am in. 7 I always listen with concern and empathy towards guest complaint. 8 I would try to resolve an issue with an extremely irate guest. 9 I can deal with difficult guest situation. 10 This hotel provides me with the opportunity for learning and development. v
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GUESTS QUESTIONNAIRE SURVEY Please complete this survey by tick (√) on the space provided. Please do not write any identifying marks on the survey as participant are meant to be anonymous. All information will be kept confidential. NO QUESTION STRONGLY DISAGREE DISAGREE AGREE STRONGLY AGREE 1 Staff understand when I using English language. 2 Staff can communicate English very well. 3 The staffs are frequently speaking in English during communication 4 I am satisfied with the services. 5 I am satisfied with all the amenities in this hotel 6 The check-out process was smooth and efficient. 7 I am receiving a warm and sincere greeting upon arrival. 8 Management team was available to solve my problem. 9 Staff being a professional in handling complaints 10 Management team provides solutions to customer’s problems and needs vi
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v. Photos Photo with G-Hotel Kelawai’s Talent Development Executive, Mr Aaron Leong vii
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vi. Menu/Brochures/Promotions ROOM OFFERS viii
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DINING OFFERS ix
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vii. CD x
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  • Summer '19
  • hospitality industry, G Hotel Kelawai

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