Role Play BSBREL401 Establish networks v1 221117 Page 15 of 36 Business name

Role play bsbrel401 establish networks v1 221117 page

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Role Play BSBREL401 Establish networks v1. 221117 Page 15 of 36
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Business name: CoffeeVille Pty Ltd Business structure: Originally a Partnership, now ‘Proprietary Limited’ ABN: Company Business location: 3000000000 (Head office) 3216 Collins Street Melbourne Vic 3000 Website: Date established: 1 July 2009 Business owners: Emma Belcastran; Rufus Belcastran Client (C): Australian Hardware Melbourne Office would like to negotiate a discount of 15% instead of 10% on the catering coasts. Officer (O): We appreciate that your company willing to use our catering service. Before going any description about the discounts. We would like to explain our policy and procedure for your company better understanding which your company expecting from CoffeeVille. CUSTOMER SERVICE POLICY CoffeeVille only succeed with the patronage of customers and particular repeat customers. As a result, our highest priority is to fulfill customers need. At Coffeeville, Customers always comes first! CUSTOMER COMPALAINT Do everything you can to let the customer know you care and that this isn’t the kind of experience you want our customer to have at CoffeeVille. Identify customers’ needs and match them to products and services. Negotiate mutually acceptable terms in accordance with CoffeeVille business and strategic requirements. Ensure you build trust to contribute to ongoing, profitable business relationships. Be firm, but honest and straightforward with clients, suppliers and potential business strategic partners. Be especially open and transparent with regard to CoffeeVille policies. At the end of consultations with customer/clients and, after all needs have been discovered, add up cost of all products and services. Summaries the offering or negotiation. Fulfill the customer order as negotiated or sign contracts. Ensure you only sign for your delegated amount. Submit all contracts or transaction records (if relevant) to your manager for storage in accordance with the record- keeping policy and the privacy policy These standards are set by our company to maintain our company which recognizes its responsibility to provide a healthy and safe working environment for each employee and customers. We maintain the Occupational Health and Safety (OHS) Policy. BSBREL401 Establish networks v1. 221117 Page 16 of 36
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Regarding to the negotiation to the offer. Our company needs to maintain the profitability and sustainability for the business. The offer we can provide is only 10 percent discount for catering. Appendix 2 – CofeVille Client Management Policy and Procedure Purpose The purpose of this policy is to ensure the management of customer/client contact is carried out consistently, fairly and transparently and in accordance with organisational requirements. Scope The scope of this policy covers the management of customer/client contact by employees and contractors of CoffeeVille.
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