Support red hat subscription offers three types of

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Support: Red Hat subscription offers three types of support for their product: self, standard, and premium. Self-support basically means that there is no support from Red Hat, so all maintenance and configuration updates/troubleshooting will have to be done the company’s IT personnel. Standard covers the normal issues within regular business hours through the phone and over the web and response times are according to the severity of the issue (four types of severity numbered 1-4). Response times vary from 1 business hour (Severity 1) to 2 business days (Severity 4). There is no case limit. Premium covers issues 24x7 (Severity 1 & 2) through Phone and web and response times are according to severity (4 types 1-4). Response times vary from 1 business hour (Severity 1) to 8 business hours (Severity 4). There is no limit to the number of cases that can be open. Performance and Reliability: Red Hat Linux software offers the highest software quality out of the box; they achieve this by putting their program through some of the most rigorous tests over an extended period of time. They also work with major vendors in order to materialize and streamline their product for the workforce. Application availability:
P a g e | 5 Red Hat has a high availability of add-ons that are available to assist the companies needs and ensure that one cluster being down isn’t going to affect the entire network. For example, an application that isolates unresponsive nodes so that the rest of the nodes can continue to function as normal 2.) SUSE Linux Enterprise: SUSE is a versatile and reliable program system, and it also 89has been deemed the best supported software infrastructure solution available. SUSE LINUX ENTREPRISE Distribution SUSE Linux Enterprise Server Edition Home Page Forums Docs Mirrors Bug Tracker Key Points: Total Cost of Ownership: The Prices for this program comes in the form of 1 year subscriptions. Typically this is for 2 sockets and that ranges from $349 (for Basic), $799 (for Standard) and $1499 (for Priority). Like the previous program (Red Hat) this is scalable in increments of twos and they also offer a virtual solution ranging between $529 to $1939.

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