Red Hat subscription offers three types of support for their product: self, standard, and premium.
basically means that there is no support from Red Hat, so all maintenance and
configuration updates/troubleshooting will have to be done the company’s IT personnel.
covers the normal issues within regular business hours through the phone and over the
web and response times are according to the severity of the issue (four types of severity
numbered 1-4). Response times vary from 1 business hour (Severity 1) to 2 business days
(Severity 4). There is no case limit.
covers issues 24x7 (Severity 1 & 2) through Phone and web and response times are
according to severity (4 types 1-4). Response times vary from 1 business hour (Severity 1) to 8
business hours (Severity 4). There is no limit to the number of cases that can be open.
Performance and Reliability:
Red Hat Linux software offers the highest software quality out of the box; they achieve
this by putting their program through some of the most rigorous tests over an extended period of
time. They also work with major vendors in order to materialize and streamline their product for