Activity 1D Estimated Time 30 Minutes Objective To provide you with an opportunity to use business technology efficiently and effectively to manage and monitor scheduling and completion of tasks. Activity Identify three items of business technology which you are familiar with. For each, describe how you use it to manage and monitor the scheduling of your work tasks.
P a g e | 76 Activity 2A Estimated Time 30 Minutes Objective To provide you with an opportunity to accurately monitor and adjust personal work performance through self assessment to ensure achievement of tasks and compliance with legislation and work processes or KPIs. Activity Why is it important to monitor and adjust your personal work performance? What methods or techniques can you use to self assess your work performance? Imagine that when monitoring your work performance you find that you are behind with a key task which is due in two weeks’ time.You haven’t made any progress towards completing this task yet. What steps can you take to ensure that the task is completed on time?
P a g e | 77 Activity 2B Estimated Time 20 Minutes Objective To provide you with an opportunity to ensure that feedback on performance is actively sought and evaluated from colleagues and clients in the context of individual and group requirements. Activity Why is it important to seek feedback on performance from others? What steps can an individual take to obtain feedback from clients and colleagues? Thinking of a role with which you are familiar, identify the range of feedback opportunities that are available (e.g. KPI data and client feedback).
P a g e | 78 Activity 2C Estimated Time 20 Minutes Objective To provide you with an opportunity to routinely identify and report on variations in the quality of and products and services according to organisational requirements. Activity Why is it important to identify and report on variations in the quality of products and services provided? Thinking of a work procedure or task with which you are familiar, describe how and when you can identify and report on variations in quality of the products/services being delivered. For example, if the task is making an item, how and when do you check the quality of the item being made? Activity 2D Estimated Time 20 Minutes Objective To provide you with an opportunity to identify signs of stressand effects on
P a g e | 79 personal wellbeing.Activity How might you identify the following signs of stress in an individual at work? Signs of Stress How to Identify the Signs Absence from work Alcohol/substance abuse Conflict Poor work performance What are the possible effects on a person’s wellbeing if they are suffering from stress at work?