The following list describes some business services that commonly used in a

The following list describes some business services

This preview shows page 110 - 112 out of 512 pages.

The following list describes some business services that commonly used in a workflow process: Outbound Communications Manager Synchronous Assignment Manager Requests Server Requests Business Rule Service Report Business Service Audit Trail Engine EAI business services, such as EAI Siebel Adapter, EAI XML Converter, and so forth Table 20. Uses and Limitations of an Action in a Workflow Process Action Type Description Uses Limitations Business Service Step A workflow step that calls a method of a business service. The business service can be a prebuilt Siebel service or a scripted business service. When you must execute a potentially complex, but reusable set of logic. Defining and destroying business services can be expensive. Overhead can be reduced through caching. Incorporating too much logic within a business service can limit reusability for the business service and the transparency of the workflow. Siebel Operation Step A workflow step that performs inserts, updates, and queries against Siebel business components. When you must execute simple record operations within the workflow. While it is possible to update multiple records based on a search specification, it is not possible to retrieve and iterate through a set of records such that subsequent actions for the workflow process can execute for each record.
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Developing a Workflow Process Process of Planning a Workflow Process Siebel Business Process Framework: Workflow Guide Version 8.1, Rev A 111 FINS Data Transfer Utilities and FINS Validator For more information, see “About the Business Service Step” on page 70 , and “Predefined Business Services” on page 482 . If you require specialized functionality, then you can define a custom business service for the specific activity. A business service can be defined in Siebel Tools or in the administration screens of the Siebel client. For more information, see Integration Platform Technologies: Siebel Enterprise Application Integration . Actions with the Siebel Operation Step The Siebel operation step allows you to perform database operations, such as Insert, Update, Upsert, Query, Delete, NextRecord, PreviousRecord, and QueryBiDirectional. The Siebel operation step is based on a single business component. After you define the Siebel operation step, you can use the Search Specification to locate the records that you must manipulate. Examples of a Siebel operation step include generating an activity when a new SR is created, or updating a comment field if an SR is open too long. For more information, see “About the Siebel Operation Step” on page 75 . Determining Error Handling This task is a step in “Process of Planning a Workflow Process” on page 104 . Error handling options range from a simple solution of using a stop step in a workflow process, to defining a separate error-workflow process. The planning phase is an appropriate time to plan for how to recover from a failed workflow. For more information, see “Handling Errors” on page 164 .
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  • Summer '16
  • Oracle
  • Siebel Workflow, Workflow Guide

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