5 does kts customer experience innovation affect

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5) Does KT's customer experience innovation affect financial performance? Is financial performance a key factor of CX Design strategies?
make sure to implement all the strategies and to track the journey of the customer and provide them benefits and discounts according to their relationship with the KT corporation so that they can enjoy more benefits by staying connected with the company. Though implementing all these strategies and innovating will cost them in the short term. But the company should keep in mind, that its not a bad idea to invest in short-term losses if it promises long term profits. Thus, Organizations need to be careful and thoughtful in allocating resources for the innovation projects so as not to perish the funds. The imbalance between effort input and profit output has been a result of the corporation’s key point being internal performance appreciation and shallow consumer satisfaction gradings. Therefore, the customer experience innovation is going to affect the financial performance as if the customers are getting great experience from KT, then, they are going to be loyal with the company for a long period of time and also, the costs are not going to affect the preferences of the customers while they would buy anything from KT corporation. In case, if KT experienced that they are not getting the profits then, they should review their policies and strategies to make it work correctly and make the customer’s experience great. b) Thus, the financial factor is a key factor while designing the strategies for the enhancement of the customer experience in order to maintain the profits of the company. KT’s venture on customer experience innovation did affect financial performance. Since the customer experience innovation project at KT Corporation required the resources, in the short term it does affect the financial performance. Although its crucial to understand that the factors must be identified precisely. On the off chance that every one of the objectives as arranged are accomplished which target improving the standards of an organization and customer
satisfaction, the market esteem and the business which are considered as one of the vital parameters of money related execution ought to be directly proportional. When looking at the bigger picture, the financial performance will eventually balance out and the cost will be recovered. Later it may lead to profits, in the long term.

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