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orders received into the PaaS system and scheduling wizard. Drivers and helpers have instant access to current and future work orders, including the pickup location and specific waste they will pick up. Once the job is complete, the Driver and Helpers will enter their job details directlyinto the system though the mobile app or website. Finally, the data clerk can quickly and easily process payments through the system after reviewing and verifying all job details. In addition to all job-related data, employees would be able to access payroll, work schedules, etc. through the website or app. They would also be able to clock in and out. As a result of this process, the pay rate and amount could automatically be calculated and therefore alleviate any errors. An exampleof a PaaS system like this is setmore.com. They have their own centralized/remote database, scheduling system, text reminder, staff portal, website for an annual rate of $199.Once the design has been completed, and everything has been programmed, the system needs to be tested. The final step, which is implementation, is actually putting the system into play and fully train all employees. When that step is completed, the company must be sure to maintain the system. Maintenance must be done to ensure all software applications are up to date and secure to ensure efficiency.3
Once the BPR is complete and proven successful, 1-888-JUNK VAN would have the opportunity to expand, and at a fast rate. The company has a potential to spread across the globe because waste management is such a niche industry. There are not many big companies that are doing what 1-888-JUNK-VAN does, which makes franchising their business more appealing. In the event that 1-888-JUNK-VAN felt as though it was not the appropriate time to franchise, they might consider partnering with a third-party company, like Uber. Partnering with Uber, or similar, could make quick pickups more accessible in more congested areas. If Kingo decides to execute our team’s decision and switch to Platform as a Service, it can truly allow for the business to expand further. Not only will it allow for the cloud infrastructure to assist with data sharing, but it can also allow for a better and more efficient method of business processes.4