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Developed by Enhance Your Future Pty Ltd CHCCCS015 - Provide individualised support 1.For this task, you are to write a report about a time you have provided individualised support to a client in the community services industry. If you have not provided individualised support for a client in the community services industry, please complete this in conjunction with your observation task. Your report must include details on the following: a.How you determined the support needs of the client, including: i.How you clarified your own role in implementing the plan ii.Processes you followed to confirm the plan details with clients, and their families and carers if appropriate iii.How you ensured that the client was aware their rights and of complaints procedures b.How you provided support services for the client, including: i.What you did to prepare for the support activities, include information regarding assembling and required equipment ii.How you developed and maintained trust with the client iii.What methods you used to show respect to all involved throughout the process iv.If you sought any assistance throughout delivering the support c.How you monitored your support activities, including: i.How you monitored your own work ii.How you involved the client in discussions regarding their support iii.Did the plan require reviewing? If so; why, who did you discuss it with and how did that discussion support the client’s selfdetermination? d.All information regarding the reporting and documentation you completed as part of your support 6 Version 2 Course code and nameWRITTEN ACTIVITY -
Developed by Enhance Your Future Pty Ltd 7 CHCCCS015 - Provide individualised support Version 2 Course code and nameOBSERVATION Activity:1.For this activity you are required to demonstrate your ability to provide support for three individuals as set out by their support plans. This can be performed in the workplace or in a simulated environment. 2.In your support of at least 3 clients you will need to demonstrate the following: a.Determine your role in the support of each person. b.Confirm individualised plans as required. c.Provide each person with information on their rights and the complaints procedures. d.Identify actions and activities that relate to the individualised plan. e.Provide each person with alternatives so they can make their own decisions. f.Follow all policies and procedures related to providing support. g.Ensure you respect each client. h.Instil trust in each person. i.Provide support services as outlined in the individualised plan including: i.Assemble equipment as required. ii.Consult with clients and carers. iii.Ensure duty of care and safety are maintained at all times. iv.Ensure dignity and privacy are maintained. v.Seek assistance if required. j.Monitor support activities including: i.Monitoring own work. ii.Gathering feedback from clients and carers/family members. iii.Review individualised plan to ensure all outcomes are being achieved. iv.Ensure self-determination of the person is maintained at all times.