ECE _ DSST Organizational Behavior

Selective perception occurs when the receivers in the

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Unformatted text preview: Selective perception occurs when the receivers in the communication process selectively see and hear based on their needs, motivations, experience, background, and other personal characteristics. Receivers also project their interests and expectations into communications as they decode them. The employment interviewer who expects a female job applicant to put her family ahead of her career is likely to see that in female applicants, regardless if the applicants feel that way or not. Extreme emotions, such as jubilation or depression, are likely to hinder effective communication. How the receiver feels at the time of receipt of a communication message will influence how he or she interprets it. The same message received when a person is angry or distraught is likely to be interpreted differently when they are in a neutral state of mind. Words mean different things to different people. Age, education, and cultural background are three of the more obvious variables that influence the language a person uses and the definitions he or she gives to words. In an organization, people usually come from diverse backgrounds and, therefore, have different patterns of speech. Additionally, the grouping of employees into departments creates spets who develop their own jargon or technical language. In large organizations, members are also frequently widely dispersed geographically, and individuals in each locale will use terms and phrases that are unique to their area. The most significant factor in a successful employee-communications program is the chief executive's leadership. He or she must be philosophically and behaviorally committed to the notion that communicating with employees is essential to the achievement of the organization’s goals. If the organization’s senior executive is committed to communication through his or her words and actions, it trickles down to the rest of the organization. Organizations with effective employee communications aren’t afraid to confront bad news . Organizations with effective employee communications typically have a high bad news to good news ratio. This doesn’t mean these firms have more problems; rather, they don’t penalize the bearer of bad news. All organizations will, at times, have product failures, customer complaints, or other problems. The issue is how comfortable people feel in communicating those problems. When bad news is candidly reported, a climate is created in which people aren’t afraid to be truthful and good news gains increased credibility. Different people in the organization have different information needs. What is important to supervisors may not be so to middle managers. Similarly, what is interesting information to someone in product planning may be irrelevant to someone in accounting. Employees vary in the type of information they need and the most effective way for them to receive it....
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Selective perception occurs when the receivers in the...

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