everyday lives such as a client misreads an approach and several conflicts over

Everyday lives such as a client misreads an approach

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everyday lives such as a client misreads an approach and several conflicts over a misconception between the client and salesperson. Miscommunication regularly originates from a misalignment of unequivocal and certain significance between the sender and recipient. A few people are clear, others anticipate that you should read between the lines. Phrasing your messages in an explicit manner prevents miscommunication. This is particularly suggested in high-stake conditions or when you don't have the foggiest idea about the other individual well. Since there’s a tension between politeness and directness here, most probable Suzy was unable to wrap the questions or commands towards the client in a more polite way and it could have led to the argument. Second possible reason could be poor listening and speaking skill by both Jonathan and his staff. Under- communication remains a major challenge at work as It prevents organizations, and employees, from reaching their full potential. In this scenario, the communication between Jonathan and Suzy and Suzy with client both could be the reason of the argument to take place. Suzy did not communicate well about the
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  • Summer '19
  • Sales, Sales process engineering, Suzy

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