essential to examine the behaviour of prospective users of technology. This is consistent
with the trend in technology diffusion research. For example, Davis (1985) drawn from psychology and sociology field and formulated the famous technology adoption model (TAM). TAM postulates that individual intention and actual behaviour is determine by their perceived ease of use and perceived usefulness. This pioneering receives tremendous adoption in the information system research. However, due to its limitations, Venkatesh, et al. Venkatesh et al. (2003), Venkatesh, Thong, Chan, Hu, and Brown (2011b) combined and synthesised eight of TAM related theories and developed the unified theory of acceptance and use of technology. In all of these scenarios, the central emphasis was individual intention and actual use behavior in adopting new technology. Therefore this researcher believed that behavioral intention is an important determinant of successful implementation of technology in business. As discuss earlier, technology stimulates change and vice-versa, it is evidently clear that information technology such as e-payment system is one of the key elements that trigger change and also help contribute immensely in change implementation. In other words, technology stimulates and streamlines change. Interestingly, the current research point of view is no in isolation. For instance, Ahmad, Francis, and Zairi (2007) established that that information technology (IT)/ information systems (IS) could be of tremendous value for an organisation in embarking on change, however, it should be apparent how to make IT/IS contribute to its success.
Similarly, Khong and Richardson (2003) defined change management as a management technique that radically rethinks and redesigns business processes to achieve dramatic improvements in business performance such as customer service and quality. Therefore,
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- Summer '17