28 Sept HR manager Personal performance rating
4. Identify areas of employee underperformance, determine possible remedial actions and prepare to performance manage underperforming employees. Refer to, follow, or adapt, existing contingency plan for underperforming employees (developed in Assessment Task 1). Contigency plan Company name: BBQFun Name of person developing plan: Your name Related position: CFO, HR manager, operational manager, team leader Risk indentified: High risk of employee underperformance Strategies/ activities to minimise the risk Date Person responsible Following up the employees and giving feedback regularly All process Team leader Setting goals for employees 1 Jul All managers Providing further training During the process HR manager Seting up a counseling plan to find out the problem of the employee. 7 Jul HR manager Creating reward plans when staff perform well. 18 Jul CFO, HR manager 5. Follow your contingency plan and the BBQfun performance management policy to coach and performance manage an underperforming employee. a. Arrange with your assessor to role-play the coaching session. You may wish to use the performance management plan template and coaching plan template (provided in Appendices 3 and 4 of this task) to prepare for the coaching session. Performance management plan: Name/position: Your name Operational manager Manager: board of directors Review period: Jul - Sept Reference from operational plan Key result area Indicator of success/ performance By whe n Statu s report
10% of information or order mistake Quality of online sales and services Target < 2% error 1 Sept Compl ete Average time to completion = 20 minutes Speed of services Target < 10 minutes 1 Sept Compl ete Quality of the website Website development Website speed and content 1 Sept Compl ete Engaging with customers Customer satisfaction Customer satisfaction indicator 1 Sept Compl ete
Budget: 10% Overrun Online sales and revenue Finance results Target = $30,000 sales 1 Sept Compl ete Manager’s comments: The manager should send report earlier Signature: Your teacher name Date: 01/10/2018 Staff member’s comments: Need faster respond from manager Signature: Your name Date: 01/10/2018 Coaching session: Employee: Your name Coach/Manager: Your teacher name Date of session: 1 September Questions Goal What is the goals of this session? What result are you trying to achieve? What should happen?
Reality What is happening now? Can you please be as precise as possible? Have you already taken any steps towards your goal? How would you describe what you did? Options What is happening now? Can you please be as precise as possible? Have you already taken any steps towards your goal? How would you describe what you did? Will What is happening now? Can you please be as precise as possible?
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