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information on disruptions to service in the affected location.5 Definitions5.01 “Disability” means:•any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis amputation, lack of physical co-ordination, blindness or visual impediment deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device;•a condition of mental impairment or a developmental disability;•a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;•a mental disorder, or•an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997;5.02 “Accessible” means capable of being entered or reached, approachable; easy to get at; capable of being influenced, obtainable; able to be understood or appreciated.5.03 “Assistive Device” means a device used to assist persons with disabilities in carrying out activities or in accessing the services of persons or organisations covered by the customer Service Standard.5.04 “Customer” a person (including students) to whom Tyndall provides a service5.05 “Dignity” means respecting and treating every person including persons with a disability as valued and as deserving of effective and full service as any other customer.5.06 “Independence” means freedom from control or influence of others, freedom to make your own choices5.07 “Employee” includes part-time and full-time faculty and staff, seconds, volunteers, and consultants for the purposes of this policy.5.08 “Guide Dog” means a dog trained as a guide for a person who is blind and having the qualifications prescribed by the regulations.5.09 “Goods and Services” means goods and services provided by Tyndall.5.10 “Service Animals” means animals that are used as a service animal for a person with a disability.5.11 “Support Person” means an individual hired or chosen by a person with a disability to provide services or assistance with communication, mobility, personal care, medical needs or with access to goods or services.6 Procedure77HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
6.01 CommunicationTyndall is committed to communicating with persons with disabilities in ways that take into consideration their disability. To ensure this:•Tyndall employers will be trained in how to interact and communicate with customers with disabilities guided by the principles of dignity, independence and equality.•Customers with disabilities will be offered alternative communication formats that will meet the needs of the customer as promptly as feasible.