Overview of Siebel Assignment Manager Optional Building Blocks of Siebel

Overview of siebel assignment manager optional

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Overview of Siebel Assignment Manager Optional Building Blocks of Siebel Assignment Manager 34 Alternatively, you can configure Assignment Manager to assign one member of a team as the primary assignee. In addition, you can manually assign a particular candidate as the primary assignee on a specific assignment rule. NOTE: For assignments that allow only single assignees, the single assignee also becomes the primary assignee. Optional Building Blocks of Siebel Assignment Manager Siebel Assignment Manager provides several optional building blocks you can use with your assignment rules. A brief description of each is provided in the following subtopics; more information about each of these topics is provided in other chapters throughout this guide. Assignment Rule Sequencing When you assign sequence numbers to assignment rules, Assignment Manager evaluates those rules in ascending order of the sequence numbers. Assignment rule sequencing provides a means for you to prioritize the rules that apply to any given assignment object by order of importance, thereby limiting the number of rules that Assignment Manager processes for assignment. For example, you might want to run Assignment Manager only for your higher priority rules first, and then if those rules pass, stop processing additional rules because candidates are already successfully matched. Assignment Workload Assignment Manager allows you to apply predefined workload distribution rules to assignment rules to balance workload among candidates. Alternatively, you can create and apply your own rules for this purpose. Candidates that have workloads in excess of the maximum workload are eliminated from the assignment rule. This workload distribution prevents employees from being overloaded. Each assignment rule can include multiple workload criteria. Assignment Scoring You can add scores to assignment rules to rate candidates and select potential assignees. Candidates that qualify for an assignment rule have the assignment rule score added to their total score. For example, if you have an assignment rule with the Score field set to 20 points, each candidate that meets the rule’s criteria has 20 points applied to his or her total score. You can also assign a candidate passing score value to each assignment rule. After the total score for a candidate is calculated, Assignment Manager compares this score with the candidate passing score for the assignment rule. If a candidate’s score is less than the candidate passing score, the candidate does not meet the criteria and is not assigned. Alternatively, you can add scores for the same candidate across multiple assignment rules.
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Overview of Siebel Assignment Manager Optional Building Blocks of Siebel Assignment Manager Siebel Assignment Manager Administration Guide Version 8.1, Rev. A 35 Assignment Skills, Expertise Codes, and Weighting Factors Skills are a special criteria type that you can use to minimize the number of assignment rules. One
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