Task Stressors-Work overloadoQuantitative overloadToo many tasks with insufficient time to complete themoQualitative overload Employees perceive they do not have the knowledge skills or competencies to complete the task-Routine jobs – jobs that demands too littleoRepetitive and under stimulating Due to the nature of the task, is also a task stressorInterpersonal Stressors-Interpersonal stressors at work are concerned with the demands of the normal course of social, personal, and working relationships in the organization.oStatus or power differencesoLeadership styleoTeam pressures and diversityoIn-group/out-group dynamics and stereotyping-E.g., Coworker rudeness, abusive leaders, workplace bullyingConflict at Work
-Interpersonal conflict: a process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another.Types of Conflict-Task conflict oDisagreements over task definitionoConflict regarding what is required by the task and different understandings around the assignment-Relational/Relationship conflictoDisagreements over personal issuesoDifferent attitudes and values clashing in the workplace-Process conflictoDisagreements over task procedures such as duties and delegations oProcess is much like task conflict and can relate to itIs Conflict Always Bad?-Task ConflictoHelps recognize problem, expose assumptions, consider different alternatives, identify solutions and build understandingoPrevents groupthinkoVerdict: too much or too little task conflict both dysfunctional-Relationship ConflictoIntroduces perceptual biases and distorts information processingoTends to escalateoProvokes distrust, cynicism and apathyoVerdict: Relationship conflict is generally dysfunctional -Inverted U-shape for Task Conflict-Relationship Conflict is a down sloping lineRole Stressors-Roles: defined in terms of the behavioral expectations-Role Ambiguity: derive from unclear expectations or uncertainty about the consequences of certain role behaviors-Role Conflict: derive from inconsistent expectationsoRole overloadoInterrole conflictWork-Family Conflict-An interrole conflict (role stressor)oRole in the workplace and role within the family domain; can create conflict-Work-to-family interference and family-to-work interferenceoTime conflict Needing to bring work home or have to handle family issues and can’t go to workoAffective influencesHave a bad day at work and bringing that bad mood home and vice versa
Can also be positive and carry across domainsDue to behaviour expectations from spouse/mother/father to an employee/boss; have to be able to alter behaviours in each domainoDual career couplesBoth spouses are working now – competing to be the bread winnersoSandwich generationHave kids to take care of and also have work so it can increase work-family conflictAppraisal of Stressor-Idea behind this model, even if we are facing the same stressor, we don’t have to experience the
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- Fall '10