However there is no implied direct match readings may

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However, there is no implied direct match; readings may contain concepts that are not in the caseand vice versa. As well, for the reading assignments, notice the use of the terms study, read, andskim (where "study" means to gain enough understanding that you are ready to explain thematerial, "read" means to become familiar with the material as you would a news article, and"skim" means to be aware of the material).Capacity Analysis: Sample Problems(Case Package)Instructions:1. Study the example problems in the case. Ensure that you understand how the variouscalculations are made and why they make sense.2. Be prepared to explain the concepts to the class or apply the concepts to similar material inclass.Deutsche Allgemeinversicherung(Case Package)Additional Reading:Study text, chapter on qualityQuestions for Consideration:1. Why is DAV using Statistical Process Control (SPC)? What are the primary challenges inapplying SPC to a service industry compared with manufacturing?2. If you were to explain (in about thirty minutes) the concept of a p-chart to, say, a group of banktellers who have little background in SPC, how would you do it?3. How large should each sample be for the experiment described by Schoss and Kluck?4. The first twelve weeks of the data in Exhibit 4 represent the diagnostic period for the PolicyExtension Group. What are the 3-sigma control limits for the process? In which of thesubsequent weeks is the process out of control (if any)?5. As Annette Kluck, what are your specific implementation plans? How do you intend to beginimproving the performance of the operation?
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page 7Questions for Consideration:1. What was ITC's motivation for creating the e-Choupal?2. What were the old and new physical flows and information flows in the channel?3. What principles did ITC employ as it built the newly-fashioned supply chain?4. What barriers did ITC face in embarking on this project?5. As Mr. Sivakumar, how do you plan to proceed to develop this platform for the future?IDEO Product Development(case package)Additional Reading:read Thomke,Enlightened Experimentation: The New Imperative for In-novation(case package). If you have time, youmight check the IDEO website [].Questions for Consideration:1. How would you characterize IDEO's process, organization, culture, and management?

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Term
Summer
Professor
Alok Dua
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The document you are viewing contains questions related to this textbook.
Statistics for the Behavioral Sciences
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Chapter 14 / Exercise 1
Statistics for the Behavioral Sciences
Gravetter/Wallnau
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