Consumer buys a vacuum cleaner Consumer owns uses stores vacuum cleaner

Consumer buys a vacuum cleaner consumer owns uses

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Consumer buys a vacuum cleaner Consumer owns, uses, stores vacuum cleaner Consumer is responsible for maintenance and quality of cleaning Initial investment for consumer Consumer ultimately disposes of vacuum cleaner and buys replacement Service #1 Consumer rents a vacuum cleaner Company owns vacuum cleaner Company is responsible for maintenance. Consumer is responsible for quality of cleaning Consumer costs spread out over time Company responsible for disposal and has incentives to prolong use and product recyclability Service #2 Consumer buys a service from a company to clean house Company determines equipment & methods and has incentives to select efficient ones Company owns, maintains, stores cleaning equipment Company is responsible for maintenance and quality of cleaning Consumer costs spread out over time Company responsible for disposal and has incentives to prolong use and recycling equipment. - The%20Role%20of%20Product%20Service%20Systems%20In%20a%20Sustainable%20Society-20021172.pdf?sequence=2&isAllowed=y
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L10 Slide 56 Main and Subcategories of PSS Tukker, Arnold. "Eight types of product service system: eight ways to sustainability? Experiences from SusProNet." Business strategy and the environment 13.4 (2004): 246-260.
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L10 Slide 57 Design Guidelines for a PSS (10.4) Design services that provide added value to a product’s life cycle (10.4.1) Design services that provide enabling platforms for customers (10.4.3) Design services that provide final results for customers (10.4.2)
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L10 Slide 58 Services That Provide Added Value to a Product’s Life Cycle (10.4.1) Product-oriented PSS The customer buys ownership of the product, but additional services are provided 1. Product related 2. Advice and consultancy
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L10 Slide 59 Example: Apple Care Covers service, support, and hardware, including up to two incidents of accidental damage from handling
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L10 Slide 60 Example: Rolls Royce Total Care Customer pays a fee per engine flying hour Service includes planning, preventative maintenance, off-wing repair, and engine overhaul The costs of time-on-wing and shop visit risks are transferred back to Rolls Royce
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L10 Slide 61 Services That Provide Enabling Platforms (10.4.3) Use-oriented PSS Services that provide access to products, equipment, etc., that allow customers to obtain results Product stays with the ownership of the provider and is made available in different forms: Lease Renting/Sharing Pooling Results in intensified product use when more that one customer uses the same product
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L10 Slide 62 Services That Provide Enabling Platforms (10.4.3) Examples Carpooling Laundrettes (example 10.6 ) Communal rooms in buildings Home delivery services Equipment used intensively Uses higher-efficiency industrial equipment Bike Share Systems Intensively used bicycles Equipment is designed for maintainability and long product lifetime
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  • Fall '09
  • MURRAYTHOMSON

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