Information from the chief finance officer cfo a

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Information from the Chief Finance Officer (CFO) A discussion with the CFO has provided you with the following information: The CFO has been tracking progress against the following key performance indicators (KPIs): Budget success is measured in % overrun/underspend. The target is 0% overrun. Currently there is a budget overrun of 10%. Cost overruns are due to: ○ wastage from order mistakes and over-stocking due to misuse of system ○ overtime due to overly long customer interactions. The timeline for the e-commerce project is to have the e-commerce activities implemented by 1 October 2014. Currently the implementation is on track. In addition to these key performance indicators, we have identified a number of risks that all need immediate action: The training program has not been adequate to cover required skills and knowledge. Training has been too short and insufficient to be effective. Staff are unable to perform roles due to lack of support in job roles and ongoing training, coaching. Website downtime contributes to increased service and sales disruptions. Sales continue to perform under target. On that last risk, I think sales may need to be more closely monitored. Customer needs and changing market conditions/competition may need to be reassessed and addressed Student Declaration To be filled out and submitted with assessment responses I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s). 7 BSBMGT517 Manage operational plan_Task 2_ Phuong Thi Nguyen( 200017)
BSBMGT517 Manage operational plan_Task 3_ Phuong Thi Nguyen( 200017) I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me. I have correctly referenced all resources and reference texts throughout these assessment tasks. I have read and understood the assessment requirements for this unit I understand the rights to re-assessment I understand the right to appeal the decisions made in the assessment Student name Roberto Andres Pinochet Castillo Student ID number 47766 Student signature Date 22/04/19 Task Number 3 Appendix 3: Action plan template Milestone: Action and/or objective (to achieve strategic aims of physical or human resourcing) Date Person responsible Budget or resources (where applicable) Budgetary and financial performance prepare a budget (recurrent operating or project-based funds) monitor receipts and payments negotiate and restructure budgets implement and monitor a budget 1 July 2018 Chief Financial Officer Financial resources Productivity performance Track non-financial measures like speed of response and product quality 8 BSBMGT517 Manage operational plan_Task 2_ Phuong Thi Nguyen( 200017)
BSBMGT517 Manage operational plan_Task 3_ Phuong Thi Nguyen( 200017) Focus on external measures like customer satisfaction and product preference Forward looking measures like employee satisfaction, retention, and succession planning 1 July 2018 HR Manager

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