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Information from the Chief Finance Officer (CFO)A discussion with the CFO has provided you with the following information:The CFO has been tracking progress against the following key performance indicators(KPIs):Budget success is measured in % overrun/underspend. The target is 0% overrun.Currently there is a budget overrun of 10%. Cost overruns are due to: ○ wastagefrom order mistakes and over-stocking due to misuse of system ○ overtime due tooverly long customer interactions.The timeline for the e-commerce project is to have the e-commerce activitiesimplemented by 1 October 2014. Currently the implementation is on track.In addition to these key performance indicators, we have identified a number of risksthat all need immediate action:The training program has not been adequate to cover required skills andknowledge. Training has been too short and insufficient to be effective.Staff are unable to perform roles due to lack of support in job roles and ongoingtraining, coaching.Website downtime contributes to increased service and sales disruptions.Sales continue to perform under target.On that last risk, I think sales may need to be more closely monitored. Customer needsand changing market conditions/competition may need to be reassessed and addressedStudent Declaration To be filled out and submitted with assessment responsesI declare that this task is all my own work and I have not cheated or plagiarisedthe work or colluded with any other student(s). 7BSBMGT517 Manage operational plan_Task 2_ Phuong Thi Nguyen( 200017)
BSBMGT517 Manage operational plan_Task 3_ Phuong Thi Nguyen( 200017)I understand that if I If I am found to have plagiarised, cheated or colluded,action will be taken against me according to the process explained to me. I have correctly referenced all resources and reference texts throughout theseassessment tasks. I have read and understood the assessment requirements for this unitI understand the rights to re-assessmentI understand the right to appeal the decisions made in the assessmentStudent nameRoberto Andres Pinochet CastilloStudent ID number47766Student signatureDate 22/04/19Task Number3Appendix 3: Action plan templateMilestone: Action and/or objective (to achieve strategic aims of physical or human resourcing)DatePerson responsibleBudget or resources (where applicable)Budgetary and financial performanceprepare a budget (recurrent operating or project-based funds)monitor receipts and payments negotiate and restructure budgets implement and monitor a budget1 July 2018 Chief Financial OfficerFinancial resourcesProductivity performanceTrack non-financial measures like speed of response and product quality8BSBMGT517 Manage operational plan_Task 2_ Phuong Thi Nguyen( 200017)
BSBMGT517 Manage operational plan_Task 3_ Phuong Thi Nguyen( 200017)Focus on external measures like customer satisfaction and productpreferenceForward looking measures like employee satisfaction, retention, andsuccession planning1 July 2018HR Manager