2014 of a conducting the initial interview b

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(2014) of (a) conducting the initial interview (b) interpret what the participant shared, and
73(c) share the interpretation with the participant for validation. Member checking can alsooccur near the end of the research project when the analyzed data and report are given tothe participants to review for authenticity of the work (Lincoln & Guba, 1985). Theparticipants check to see whether an authentic representation was made of what theyconveyed during the interview. The participants either agree or disagree that thesummaries reflect their views, feelings, and experiences, and if accuracy andcompleteness are affirmed, then the study is said to have credibility (Lincoln & Guba,1985). Member checking decreases the incidence of incorrect data and the incorrectinterpretation of data, with the overall goal of providing findings that are authentic andoriginal (Moustakas, 1994). After transcribing the interviews, I shared my datasummaries and interpretations with the participants via email. The participants respondedconfirming that I had accurately captured their views although some participants tooktime to revert with their comments and I had to follow up. I can attribute the delay inresponding to my emails to the bank managers’ busy schedules.One way to increase the validity, strength, and interpretative potential of a study,decrease investigator biases, and provide multiple perspectives is to use methodsinvolving triangulation (Denzin, 1978). Triangulation is the combination of at least twoor more theoretical perspectives, methodological approaches, data sources, investigators,or data analysis methods (Thurmond, 2001). Triangulation is a process of verification thatincreases validity by incorporating several viewpoints and methods (Yeasmin & Rahman,2012). Triangulation refers to the combination of two or more theories, data sources,methods or investigators in one study of a single phenomenon to converge on a single
74construct, and can be employed in both quantitative (validation) and qualitative (inquiry)studies (Yeasmin & Rahman, 2012). Triangulation is a validity procedure whereresearchers search for convergence among multiple and different sources of informationto form themes or categories in a study (Creswell & Miller, 2000). Researchers can usemultiple sources of data in a process known as triangulation, to enhance the reliabilityand validity of qualitative studies (Bekhet & Zauszniewski, 2012)The benefits of triangulation can include increasing confidence in research data,creating innovative ways of understanding a phenomenon, revealing unique findings,challenging or integrating theories, and providing a clearer understanding of the problem(Jick, 1979). By combining multiple observers, theories, methods, and empiricalmaterials, researchers can hope to overcome the weakness or intrinsic biases and theproblems that come from single method, single-observer, single-theory studies (Yeasmin& Rahman, 2012). Methodological triangulation provides the researcher with a morecomprehensive picture than one type of data can do alone (Denzin & Lincoln, 2011;

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