Another issue is that the firm does not support the

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Another issue is that the firm does not support the goals of low performing employees, which might lead to a decrease in their productivity and ultimately decrease the overall performance of the company. The company is concerned that it will be costly to find a new employee that has the same talent as Amy. That is why they are investing in her potentials and capabilities to enable her to grow with the company. This may create pressure on Amy to an extend because she will be serving the company to pay back for their support and encouragement throughout her education. Amy has skills that the On-Ramp firm benefits from and that is the reason they are providing her with the necessary support to enable her to succeed in her education. The frequent check-ins on goals might also create issues for low-performing employees who are unable to meet their goals set by their firm. Specific theories integrated The specific theories integrated from the case study based on the type of organization are scientific management theory, contingency theory, and bounded rationality theory. The On- Ramps company has rational, open, and natural system perspectives. According to the open system perspective, the system and environment interact, hence resources from the external
CASE STUDY REVIEW 2: SUPPORTING EMPLOYEES GOALS 4 environment is useful for the organization (Scott & Davis, 2015). Because the On-Ramps company is more focused on increasing productivity, they believe Amy is a key asset to the company's success due to her performance. On-Ramp also has a rational system perspective whereby goals are set, discussed with the employees, and constantly being monitored by management. Based on a study by Őnday (2018), rational system models focus on formal structures as a tool for the efficient achievement of an organization. The open system views an organization as a system that is affected by the environment in which they operate. The open- rational and open-natural system assumes that the organization’s decision-makers and managers are in charge of making decisions that will adapt to environmental changes. With the natural system perspective, the human component is being considered hence more emphasis is placed on the behavior of the participants. (Alford, 2014). The bounded rationality theory is integrated with the On-Ramp case study. Bounded rationality theory is focused on the formal rational aspect of the organization taking into consideration the external environment which plays an important role in the decision-making process of the organization. (Willyard, 2015). According to the bounded rationality theory, leaders are essential in the decision-making process whereby their decisions can be based on hierarchy or through negotiation among them. (Christensen, 2019). Just like the scenario of On- Ramps, the manager and the organization founding partners decided to support and encourage Amy who is a high performing employee throughout her degree program.

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