Page Ref: 107LO: 3Difficulty: ModerateQuest. Category: ConceptLearning Outcome: Explain the relationship between personality traits and individual behavior43) A situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work is known as ________.
Page Ref: 108LO: 4Difficulty: EasyQuest. Category: ConceptLearning Outcome: Define organizational behavior and identify the variables associated with its study44) Johanna Godfrey works as a guest relations executive at a five star deluxe hotel in Washington. During the course of her job, she needs to greet and smile at guests irrespective of her state of mind. In addition, when any guest faces problems, she needs to be calm and composed and help resolve issues. This shows that Johanna's job requires ________.
Page Ref: 108LO: 4AACSB: Analytic SkillsDifficulty: HardQuest. Category: ApplicationLearning Outcome: Explain the relationship between personality traits and individual behavior