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25.When confronted with the criticism "You're never back from lunch on time," which of the following statements acknowledges a critic's perception as valid, yet does not agree with the critique? A. "You're right; it was after 1:00 when I returned from lunch."B. "You weren't back on time yourself; you couldn't know."C. "It must seem like I'm never back on time. The boss has asked me to cover the phones in his office from 1 - 1:30 every day, so I don't get back to this office right away."D. "You're partly to blame--you weren't back by 12, so I couldn't leave on time."
26.All of the following are important elements of an effective apology except: 27. Incivility 28.All of the following could be examples of uncivil communication EXCEPT 29.How can you best show respect for individuals' rights to pursue their own chosen approaches to spirituality in the workplace? A. Open each staff meeting with a few moments of silent prayer.B. Encourage employees to display religious symbols on the office bulletin boards.C. Visit your co-workers' offices during lunch and share your religious pamphlets with them.D. When others practice a religious belief that makes you feel uncomfortable, remove yourself from the situation without voicing your judgment about their belief.30.Strategies used by bullies include all of the following EXCEPT 31.Most bullies