Procedures and duty of care requirements 3 support

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  • johnd08
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procedures and duty of care requirements 3. Support the rights of older people 3.1 Assist the older person to understand their rights and the complaints mechanisms of the organisation 3.2 Deliver services ensuring the rights of the older person are upheld 3.3 Identify breaches of human rights and respond appropriately 3.4 Recognise signs consistent with financial, physical or emotional abuse or neglect of the older person and report to an appropriate person 3.5 Assist the person to access other support services and the complaints mechanisms as required CHCAGE001 Facilitate the empowerment of older people Queensland International Institute Learner Resource Material 2018 5
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Element Elements describe the essential outcomes. Performance Criteria Performance criteria describe the performance needed to demonstrate achievement of the element. 4. Promote health and re-ablement of older people 4.1 Encourage the older person to engage as actively as possible in all living activities and provide them with information and support to do so 4.2 Assist the older person to recognise the impact that changes associated with ageing may have on their activities of living 4.3 Identify strategies and opportunities that maximise engagement and promote healthy lifestyle practices 4.4 Identify and utilise aids and modifications that promote individual strengths and capacities to assist with independent living in the older person’s environment 4.5 Discuss situations of risk or potential risk associated with ageing Objectives CHCAGE001 Facilitate the empowerment of older people Queensland International Institute Learner Resource Material 2018 6
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i. Discover how to develop relationships with older people ii. Know how to provide services to older people iii. Learn how to support the rights of older people iv. Understand how to promote health and re-ablement of older people v. Gain skills and knowledge required for this unit. CHCAGE001 Facilitate the empowerment of older people Queensland International Institute Learner Resource Material 2018 7
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SECTION 1 Develop relationships with older people 1.1 – Conduct interpersonal exchanges in a manner that promotes empowerment and develops and maintains trust and goodwill Interpersonal exchanges Interpersonal skills involve communicating effectively with different people. If you have good interpersonal skills you will usually be able to talk with ease to a variety of people with differing backgrounds and at a wide range of levels. Your communication will be confident, eloquent and adaptable to suit different situations. To establish rapport: 1. Try and find something you have in common 2. Use positive, confident and co-operative language. 3. Be interested in what people are saying and ask questions to demonstrate this 4. Interpret non-verbal and verbal messages and react accordingly or mirror their body language 5. Your use of language, verbal or non-verbal – try to be accommodating and adapt your style 6. Be aware of cultural differences:
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