7 rephrase and summarize the speakers ideas 8 keep on

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7. Rephrase and summarize the speaker’s ideas. 8. Keep on asking questions. This demonstrates that how well you understand the speaker’s ideas and also that you are listening. 9. Avoid distractions. 10. “Step into the shoes of others”, i.e., put yourself in the position of the speaker and observe things from his view point. This will help creating an atmosphere of mutual understanding and improve the exchange of ideas in communication process. Characteristics of Good and Effective Listener Good and effective listener tries to give maximum amount of thought to the speaker’s ideas being communicated, leaving a minimum amount of time for mental exercises to go off track. A good listener: 1. Is attentive- Good listener must pay attention to the key points. He should be alert. He should avoid any kind of distraction. 2. Do not assume- Good listener does not ignore the information he considers is unnecessary. He should always summarize the speaker’s ideas so that there is no misunderstanding of thoughts of speakers. He avoids premature judgements about the speakers message. 3. Listen for feelings and facts- Good listener deliberately listens for the feelings of the speaker. He concentrates totally on the facts. He evaluates the facts objectively. His listening is sympathetic, active and alert. He keenly observes the gestures, facial expression and body language of the speaker. In short, a good listener should be projective (i.e. one who tries to understand the views of the speaker) and empathic (i.e. one who concentrates not only on the surface meaning of the message but tries to probe the feelings and emotions of the speaker). 4. Concentrate on the other speakers kindly and generously- A good listener makes deliberate efforts to give a chance to other speakers also to express their thoughts and views. He tries to learn from every speaker. He evaluates the speaker’s ideas in spare time. He focuses on the content of the speaker’s message and not on the speaker’s personality and looks. 5. Opportunizes- A good listener tries to take benefit from the opportunities arising. He asks “What’s in it for me?” To conclude, effective listening enhances the communication quality. It makes all attentive. It encourages optimistic attitude, healthy relations and more participation. It leads to better decision- making in an organization. Effective listening is directly related to our ability to do team work. It must be noted that “We listen at about an efficiency rate of
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25 percent maximum, and we remember only about 50 percent of what is delivered during a ten minute speech/lecture/communication.” Listening Process For listening to be effective and meaningful, the process of listening should involve the following steps.
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