Service Now must deliver a working Service Now Tool that is built and a like-for-like for the current Jancyn toolDistrict Managers must be able to successfully utilize the tool in pilot through Q4 for successful rollout in FY193.3 AssumptionsSeveral assumptions have been identified for the Jancyn Replacement Project. All stakeholders must be mindful of these assumptions as they introduce some level of risk to the project until they’re confirmed to be true. During the project planning cycle every effort must be made to identify and mitigate any riskassociated with the following assumptions:Store Communications group is capable of producing quality and professional Quick Guides and Troubleshooting Guides in house.Project Stakeholders working only 10% of their billable hours on this project is adequate to complete the project by October 15, 2018.The Project Manager working only 25% of billable hours onthis project is adequate to complete the project by October 15, 2018.The Jancyn Replacement Project – Service Now Tool has full support from senior management across all departments within Ross Stores, Inc.3.4 ConstraintsSeveral constraints have been identified for the Jancyn Replacement Project. It is imperative that considerations be made for these constraints throughout the project lifecycle. All stakeholders must remain mindful of these constraints as they must be carefully planned for to prevent any adverse impacts to the project’s schedule, cost, or scope. The following constraints have been identified for the Jancyn Replacement Project:Project manager will only work 25% of billable hours on this project.Project must be completed by close of business on October 15, 2018.Project must be completed within budget tolerance.Service Now Tool must conform to existing hardware/software suites as no new hardware/software will be authorized for purchase.
P r o j e c t P l a n : J a n c y n R e p l a c e m e n t P r o j e c t Page| 112. Business Objectives4. Project MilestonesTarget DateProject Start – Begin Requirement Gathering07/30/18Content Turnover to Service Now for System Build08/15/18Initial Beta Product Delivered09/14/18Project Stakeholder Field Testing and Feedback09/21/18Final Product Delivered10/01/18IT Testing10/05/18Project Complete – Ready to Move to Pilot10/15/185. Project Approach Briefly describe how each of the following will be handled. Provide links to relevant documents as appropriate. 5.1 Change ManagementAs the Service Now tool should be similar to how users utilize Jancyn today, a Quick Guide and Troubleshooting Guide will be produce and sent to Field users that walk them through the new platform and how to effectively utilize it5.2 Communication ManagementWeekly meetings will be help with the Project Manager and Project Stakeholders that will keep them up to date on key milestones and objectives. Senior leadership will receive weekly Status Reports in Monday leadership meeting.
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- Spring '17
- Tom Jensen
- Project Management, project manager, Project plan, Project Stakeholders