Additional questions may include their ratings on patient-centered care for the organization as a whole. This survey will be given prior to the intervention being put into place to get an accurate baseline score. The survey will be given again post intervention in order to gage whether or not the change in policy/procedure was able to make an improvement on patient-centered care. Multidisciplinary Team (D) To begin planning for and implementing the change identified from the PFCC Tool a multidisciplinary team must be created. As stated above in C.1. members of this team would consist of physicians, bedside nurses, charge nurses, unit managers, unit educators, DON’s (Directors of Nursing) and patients and/or family members. The members of this team will each play a vital role in planning, implementing, educating and encouraging the change in policy and/or procedure. Their ultimate goal being to implement change that takes great strides in improving patient-centered care. The physician’s role on the team would be to add insight and provide ideas regarding rounding on patients, how to include family members in this process and the pros and cons of doing so. The bedside nurse’s role would be to share thoughts and suggestions on incorporating families into the change of shift report and how to aide in making this a smooth transition. The CRL’s role on the team would be to come up with suggestions on how to present the improvement plan to the staff and aide in supporting the staff throughout the entire process. The unit manager’s role would be similar to the CRL’s role in offering suggestions for a smooth
ORGANIZATIONAL LEADERSHIP C158 14 transition, as well as, ideas on what may or may not work throughout the process to continue to make improvements/changes to the plan when needed. The unit educator’s role should be to come up with a creative and positive way to educate the staff on the improvements/changes being made, support staff through the changes and be knowledgeable on the process in order to answer any questions and concerns the staff may have. The DON’s role would be to have complete understanding of the need for the change/improvement, support the team and the staff and aide in explanations to administration as to why this change/improvement is needed. The patient/family member’s role on the team would be to give suggestions regarding what information is most valuable to the family, as well as, how to present this information in a way that they can comprehend. Team Diversity (D1) Cultural diversity amongst the team members will be an integral part of its success.
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- Winter '20