Face to face conversation denies the opportunity to supplement the words with

Face to face conversation denies the opportunity to

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Face-to-face conversation denies the opportunity to supplement the words with nonverbal cues. Written communication has the potential for misunderstanding of words. It is typically best to avoid face-to-face communication in an ideal world. Question 12 1 out of 1 points Pet peeves or hot buttons are behaviors such as ____. Selected Answer: putting someone's call on hold without permission Answers: putting someone's call on hold without permission using customers' last names to address them answering the telephone promptly exhibiting a professional service provider appearance Question 13 1 out of 1 points You are a customer service provider. When the telephone rings ____. Selected Answer: clear your head, focus on the telephone and answer professionally and cheerfully Answers: wait at least 5 minutes so the caller will know you are busy answer it quickly even though you are still eating lunch clear your head, focus on the telephone and answer professionally and cheerfully look over at a colleague and nod to them to answer it Question 14 1 out of 1 points Projecting a presence that is assured, confident and capable without appearing aggressive or arrogant is known as your level of ____. Selected Answer: assertivene ss
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Answers: rapport indignation aggressive ness assertivene ss Question 15 1 out of 1 points _____ occurs when a customer converts messages received into familiar ideas by interpreting or assigning meaning. Selected Answer: Decodi ng Answers: Encodi ng Sendin g Enlistin g Decodi ng
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