management intent usually fail. TQM must be explained in ways which show how it will benefit all members of the organization. Then management must lead by example. Reason #6: Impatience Any organization change requires perseverance and patience. Management that is not willing to work at it over an extended time will start backing off the principles and become inconsistent in their actions. That destroys their own credibility and the credibility of organization change in general. 17.Write short notes on the Three Spheres of Quality . Quality Control - Includes phases of analysis, relation, and generalization. - Activities relating to quality control include: . Monitoring process capability and stability . Measuring process performance . Reducing process variability . Optimizing processes to nominal measures Quality Assurance - Refers to activities associated with guaranteeing the quality of a product or service. - Quality assurance activities include tasks such as: . Failure mode and effects analysis . Concurrent engineering . Process improvements . Design team formation and management . Quality Management - The management processes that overarch and tie together the control and assurance activities make up quality management. - For this reason, a variety of managers, supervisors, and employees are involved in quality management activities. 18. Define quality for the following products: a university, an exercise facility, spaghetti sauce, and toothpaste. Compare your definitions with those of others in your class. The quality of a university can be defined as:
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