The Communications Server that is the Communications Inbound Manager server

The communications server that is the communications

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appropriate agent. The Communications Server, that is, the Communications Inbound Manager server component, works in conjunction with Siebel Email Response to create inbound emails as activities. To assign inbound emails, the assignment administrator creates assignment rules and criteria for the Activity assignment object. For more information about routing inbound emails, see Siebel Email Response Administration Guide (Workflow section). See also Siebel Communications Server Administration Guide . Multitiered Assignment By default, Assignment Manager assigns people and organizations independently. Multitiered assignment allows Assignment Manager to consider the relationship between people and organizations when determining the proper assignment. This feature requires configuration of assignment objects using Siebel Tools before implementing. Availability-Based Assignment Assignment rules can be created for employee-based objects using availability-based assignment, which allows Assignment Manager to check an employee’s calendar and to consider the employee’s availability when determining assignment eligibility. This feature requires advanced configuration of assignment objects using Siebel Tools before implementing. Siebel Assignment Manager Operating Modes This topic explains the various operating modes available for running Siebel Assignment Manager. Depending on the operating mode, you invoke Assignment Manager using the server administration views, using the Server Manager command-line interface (srvrmgr) to run server component jobs, or both. About the Assignment Manager Operating Modes There are three assignment operating modes: Batch assignment Dynamic assignment Interactive assignment
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Overview of Siebel Assignment Manager Siebel Assignment Manager Operating Modes Siebel Assignment Manager Administration Guide Version 8.1, Rev. A 37 Batch Assignment You can use batch assignment to assign multiple records in a single batch. For example, you can assign orders that are created during the business day at the end of business using batch assignment so that the assignments are made before start of business the next morning. Another example of batch assignment is when you change assignment rule definitions: you can use batch assignment to reassign objects using the new assignment rules. Batch assignment is optimized to process a large number of items efficiently. Dynamic Assignment Dynamic assignment performs assignments automatically as other users and server programs create records or modify existing records. For example, if a user creates a new opportunity or changes the revenue amount or the address of an opportunity, dynamic assignment automatically detects the change and invokes Assignment Manager to reassign the opportunity to a different territory or sales team, as determined by the assignment rule.
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  • Summer '16
  • Oracle
  • Management, Sales, Siebel Assignment Manager, Siebel Assignment Manager Administration Guide

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