3.Using the findings from monitoring workplace practices, evaluate the effectiveness of new policies you have introduced and identify any failings.

Task 3: Performance Activity checklist (Section C)This should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the summative assessment. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Toni Rose Chan
Assessor’s name
Billy Ramadas
Unit of Competence
(Code and Title)
Develop and manage quality customer service practices
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the
competency of the learner?
Yes
No
(Please circle)
Has sufficient evidence and information been provided by the learner for the
activity?
Yes
No
(Please circle)
Comments
Provide your comments here:
The learner’s
performance was:
Not yet satisfactory
Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
HA_SITXCCS008_Learner Workbook V2.0_7Dec2017

Learner’s signature
Assessor’s signature
Workplace Documentation – for learner
Workplace documents checklist
To demonstrate and support workplace knowledge, workplace documents can be submitted to the
assessor or third party. Indicate in the table below the documents that have been provided. Please


You've reached the end of your free preview.
Want to read all 86 pages?
- Fall '19
- Jacob
- Unit of Competence, Billy Ramadas, Toni Rose Chan