3.Using the findings from monitoring workplace practices, evaluate the effectiveness of new policies you have introduced and identify any failings.
Task 3: Performance Activity checklist (Section C)This should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the summative assessment. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required. Learner’s name Toni Rose Chan Assessor’s name Billy Ramadas Unit of Competence (Code and Title) Develop and manage quality customer service practices Date(s) of assessment Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No (Please circle) Has sufficient evidence and information been provided by the learner for the activity? Yes No (Please circle) Comments Provide your comments here: The learner’s performance was: Not yet satisfactory Satisfactory If not yet satisfactory, date for reassessment: Feedback to learner: HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
Learner’s signature Assessor’s signature Workplace Documentation – for learner Workplace documents checklist To demonstrate and support workplace knowledge, workplace documents can be submitted to the assessor or third party. Indicate in the table below the documents that have been provided. Please
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- Fall '19
- Unit of Competence, Billy Ramadas, Toni Rose Chan