What is quality assurance What is the purpose of quality assurance and how may

What is quality assurance what is the purpose of

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QUESTION 16What is quality assurance? What is the purpose of quality assurance and how may this impact on abusiness? (30 – 60 words) QUESTION 17What is a Hospitality award? What is covered under an award? (15 - 30 words) QUESTION 18What is a union? What is the purpose of a union? What is the main union for Hospitality workers?(15 - 30 words)
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Page 21 of 39 Apex Institute of Education | SITHIND002 – Learner Assessment Pack V2.2_Jun 2019 | CRICOS: 03156M UNIT ASSESSMENT 2 UNIT SKILLS ASSESSMENT (USA) STUDENT TO COMPLETE AND SUBMIT
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UNIT SKILLS ASSESSMENT Students are required to respond to a case study and scenarios based on The Naja Group of Colleges’ Norwest Campus Cafeteria given in the Appendices. The Naja Group of Colleges The growth and success of The Naja Group of Colleges has largely come about as a result of the Group’s vision and mission to provide an exception experience that the students will remember and carry with them for the rest of their lives. Both the Campus Cafeteria as well as the Travel and Tourism divisions of The Naja Group of Colleges have enjoyed unexpected success over the years. Both divisions immerged from a simple idea that grew from the organisations drive to provide its students an exceptional experience. Venturing into the hospitality industry was a big risk for an organisation serving the Education sector. However, the business model proved to be a success. The Board of Directors of The Naja Group of Colleges realises that this success is very fragile for two main reasons: They service a very small portion of the market - The NGC Travel and Tourism division of The Naja Group of Colleges services its students only. This is very risky as the target market is very small. Similarly, the campus cafeterias’ vast majority of clients are also their students.
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