A way to review customer satisfaction will be to

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restaurant and offering water and bread the moment they sit at their table. A way to review customer satisfaction will be to monitor the online reviews we receive. We currently have a 3.6 star rating, we are aiming to achieve a 4.5 rating in the next 2 years. Another goal we would like to see become a reality, is to see our staff members work as a cohesive team, with high standards in mind. Project assumptions: The restaurant will be re opening on August 23 rd 2019. Along with the already existing staff, we will hire new staff members to help with the increase workload the renovations and building of a public bar will bring. Three of the old staff members will be promoted to supervisors, which will assist the managers in daily operations and give support and training to all new employees. Working hours for the restaurant will be from 11.30 am to 9.30 pm from Monday to Thursday, 11.30 am to 10.30 pm Friday trough Sunday. The bar will be open everyday from 11.30 am to 12 am. Project constraints: The main constraint for this project comes from the amount of money we have that will go into it. We estimated $250.000 for the renovations, with little room for adjustment if we need more money, and can't exceed more than 3 months from the start of the renovations to the re opening. The equipment delivery could present another project constraint, as it needs to be here on time in order to complete the renovations. Project timelines: Project plan: 2 weeks Project design by architect: 4 weeks Permits: 2 months Construction job: 2.5 months, beginning may 27 th 2019 ending August 9 th . Building inspection: August 12 th . Licensing: 2 weeks Re-opening: August 23 rd . Define the scope of the project: Successfully an efficiently renovate the 450 square meter restaurant and kitchen, keeping in mind all regulations and safety compliance. The scope is to stay within the budget, and complete the project by the 3 months timeline given. The renovations will bring new energy-efficient equipment, appliances and materials. Our staff members will be temporarily employed in the owner's other two venues, but Project Management V.1 Issued 30/07/2014 Page | 2
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returning to Bunnyngton's for training before it re opens on August 23 rd . Head office is creating marketing strategies to advertise the vamped up restaurant and the whole new bar, as a way of attracting a new customer base and retaining returning customers. Milestones: Research: Renovati on and styling: Advertisi ng: Staff hiring and training: Grand opening: Sales increase: Project roles and responsibilities Roles Responsibilities Project manager Create the project plan and communicate to all stakeholders. Follow the development of the project as the renovation starts, and once Head office Create the Uber Eats partnership Finance Department Set up a budget to follow for the project Marketing Department Create a new marketing strategy to attract new customers Risk Analysis Risk Consequence Likelihood of Event Mitigation strategy Employee's leaving Unlikely Our staff is a priority, we will keep them involved in the decision making process by listening Returning
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