I will solve the problem within the organization, and I will not involve the other party as it is theinternal threat of the organization. I will provide all staff with the required health instruction. Inthe case of an accident, crime or emergency, they need to be informed about the things to do. Aformal protection policy should be signed at all times and made accessible to all employees.Assessment Task 4 – Knowledge Assessment
Q1. In the space below identify the commonly occurring conflict situations in the hospitalityindustries, specifically in the commercial cookery environment and their typical causes:Commonly occurring conflict situation 1:Lack of service and poor service Typical cause:Shortage of staff in the organization Commonly occurring conflict situation 2:Dissatisfaction with the services and products Typical cause:Low quality of goods and services Commonly occurring conflict situation 3:Unhygienic conditions Typical cause:Lack of proper attention, treatment and poorhousekeeping services Commonly occurring conflict situation 4:Late placement of orders Typical cause:Supplier shall have a short lead time todeliver the items required.%20Conflicts%20in%20The%20Hospitality%20Industry%20,Pressure%20of%20work%20%E2%80%93%20staff%20feel...%20MoreQ2 Conflict theory takes into account the following:• Signs• Stages• Levels• Factors involved• ResultsIn the space below outline what these factors involve:An essential premise of the theory of conflict is that both human relations and social systemsundergo power disparities. The conflict theory involves an interpersonal relationship, lack ofresources, unclear responsibility etc. Every staff member of an organization has a differentpersonality which plays a crucial role in resolving an organization's conflict. Workplace disputesare often triggered by interpersonal problems within the organization's leaders. The key causes of
conflict within an organization are the inadequacy of resources like time, energy, materials etc.due to which organization members compete with each other, leading to conflict between them.%20Organizational%20Conflict%20%201%20Unclear,individual%20and%20the%20goals%20of%20the...%20More%20Q3. Conflict‐resolution techniques involve the following terms. In the space below outline thedefinitions of these three (3) terms:AssertivenessNegotiationuse of appropriate communication1.assertivenessConflict can be solved by expressing theviewpoint in a group. Assertivenessmeans communicating your point of viewclearly and directly, while also respectingothers. It can help to minimize conflictand have more positive relationships withindividuals.