I will solve the problem within the organization and I will not involve the

I will solve the problem within the organization and

This preview shows page 6 - 9 out of 12 pages.

I will solve the problem within the organization, and I will not involve the other party as it is the internal threat of the organization. I will provide all staff with the required health instruction. In the case of an accident, crime or emergency, they need to be informed about the things to do. A formal protection policy should be signed at all times and made accessible to all employees. Assessment Task 4 – Knowledge Assessment
Q1. In the space below identify the commonly occurring conflict situations in the hospitality industries, specifically in the commercial cookery environment and their typical causes: Commonly occurring conflict situation 1: Lack of service and poor service Typical cause: Shortage of staff in the organization Commonly occurring conflict situation 2: Dissatisfaction with the services and products Typical cause: Low quality of goods and services Commonly occurring conflict situation 3: Unhygienic conditions Typical cause: Lack of proper attention, treatment and poor housekeeping services Commonly occurring conflict situation 4: Late placement of orders Typical cause: Supplier shall have a short lead time to deliver the items required. %20Conflicts%20in%20The%20Hospitality%20Industry%20,Pressure%20of%20work %20%E2%80%93%20staff%20feel...%20More Q2 Conflict theory takes into account the following: • Signs • Stages • Levels • Factors involved • Results In the space below outline what these factors involve: An essential premise of the theory of conflict is that both human relations and social systems undergo power disparities. The conflict theory involves an interpersonal relationship, lack of resources, unclear responsibility etc. Every staff member of an organization has a different personality which plays a crucial role in resolving an organization's conflict. Workplace disputes are often triggered by interpersonal problems within the organization's leaders. The key causes of
conflict within an organization are the inadequacy of resources like time, energy, materials etc. due to which organization members compete with each other, leading to conflict between them. %20Organizational%20Conflict%20%201%20Unclear,individual%20and%20the%20goals%20of%20the... %20More%20 Q3. Conflict resolution techniques involve the following terms. In the space below outline the definitions of these three (3) terms: Assertiveness Negotiation use of appropriate communication 1. assertiveness Conflict can be solved by expressing the viewpoint in a group. Assertiveness means communicating your point of view clearly and directly, while also respecting others. It can help to minimize conflict and have more positive relationships with individuals.

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture