BSB51915 Diploma of leadership and management
Cluster number and name:
LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency:
BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID and full legal name:
42342 Haileen Zainab Baez Herrera
Systems, policies and procedures can support the development of effective work
relationships. A system that will support your workplace is performance indicators.
Explain what performance indicators are and how they are use and how they support the
development of effective work relationships
Networking is used by organisations to develop contacts within industry. Face to face
networking involves gatherings of people or organised meetings, but it is not the only option.
Other methods can be used to network for example, business networking websites, phone or
By making connections, and building mutually beneficial relationships with people, you can
promote not only your organisation but yourself. Networking is often used as part of a
marketing strategy to gain access to an ever increasing pool of clients or knowledge.
It is important to think about how you can help to maintain the relationships you build after
the introduction stage and exchange of business cards. It is no good to simply create a list of
contacts that you do not engage with. You need to try and sustain the relationship if you
want to be remembered; this takes time, tact and tenacity.
> Give praise if they achieve something – send a congratulations
> Recognise other dates e.g. birthday, anniversary etc.
> Invite to lunches or events
> Remember their names
> Get up-to-date with trends in your industry and use as a topic of conversation
> Connect other people
BSBLdr502 Marking Guide