Units of competency bsbinm501 manage an information

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Units of competency: BSBINM501 Manage an information or knowledge management system BSBLDR502 Lead and manage effective workplace relations Student’s ID: Marcelino Reyes 47490 Assessor’s name: Please ensure your name or assessor name is inserted. LMD_2.1_BSBINM501 / BSBLDR502 Marking Guide Version 4 Issued 28 April 2020 Page | 75 Harry a Department Leader has issues with a staff member, Richard, who keeps coming into work late. He is an experienced tradesperson himself and is used to working in the trade section of the store but recently has been asked to work in the kitchen department. He is unhappy working in the kitchen department of the shop, as he thinks it is beneath him to have to talk with people about designing their kitchen layout. His team is not happy as they must be covering for him all the time. On top of that, on Monday Richard parked his car in the Directors car space accidentally and that is a “NO-NO!” He needs to deal with it before it all blows up and needs to use some process that will help him. He also will need to communicate and meet with Richard and was told that he will need to use an action plan. You will meet with Harry and explain your newly developed process and action plan and explain to him how to provide support, guidance and counsel Richard. a. Use the scenario as a guide to role-play the scenario. In the role-play you will be required to use the developed process, action plan and presentation to coach Harry. b. You will be required to collect Harry’s feedback on how he liked the session and this can be emailed to you. Use the feedback form enclosed.
Assessment Tool Qualification BSB51918 Diploma of leadership and management Cluster number and name: LMD 2.1 Manage effective workplace relationships and information management or knowledge system. Units of competency: BSBINM501 Manage an information or knowledge management system BSBLDR502 Lead and manage effective workplace relations Student’s ID: Marcelino Reyes 47490 Assessor’s name: Please ensure your name or assessor name is inserted. LMD_2.1_BSBINM501 / BSBLDR502 Marking Guide Version 4 Issued 28 April 2020 Page | 76 Presentation feedback from Harry: Name of the student completing this form: Did the presentation Yes No Provide you with information and documents that explained to you Did the presentation explain what skills I need to work with when dealing with conflicts or issues in the workplace with staff Do I understand why we all need to work with – e.g action plan Will this presentation help me with using the process in the future? Would you believe that all employees should attend this presentation? Explain why you selected yes or no below. Additional comments: Student’s initials and date:
Assessment Tool Qualification BSB51918 Diploma of leadership and management Cluster number and name: LMD 2.1 Manage effective workplace relationships and information management or knowledge system. Units of competency: BSBINM501 Manage an information or knowledge management system BSBLDR502 Lead and manage effective workplace relations Student’s ID: Marcelino Reyes 47490 Assessor’s name: Please ensure your name or assessor name is inserted.

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