Starbucks racial quality issues.docx

It seems as if the employee based its judgement call

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called the police. It seems as if the employee based its judgement call mainly due to the nature of the skin color of the individuals. Then a month later on may 17, 2018 at a shop in Los Angeles; Starbucks made the headlines again when a barista apparently wrote a racial slur in the cup of a latin customer. Due to the nature of these incidents, and the help of social media making it known in a matter of seconds, Starbucks not only apologized and took matters into their hands but also recognized there is a problem in racial profiling. So management decided to do something about it. It is clear the quality issue here, improper profiling, has to be addressed, and Starbucks took action quickly to make sure incidents like this are prevented in the near future. Starbucks upper Management approach to fix the mistakes was; to close all of its U.S based stores. 8,000 of them and provide their 175,000 employees with racial-bias training.
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