List of consultation from the ceo and finance and

List of consultation from the CEO and finance and operation departments
- Selection of the option
- Brand and Type of Service Station
- Finance available for the New Full Espresso Service Station
- Time Period in which service shall be launched
The consultation is required to be done regarding the selection of the option from both the options
available.
The CEO and further departments will be consulted regarding the choosing of the espresso service
station and finance available to do so.
Timeline will be also be thoroughly discussed with the CEO and departments to make sure, the time
period in which he services shall be running.
8. The evaluation methods you will use to measure the performance of each aspect of this project.
Customer preference
The hotel will be conducting guest marketing survey in order to know the preference of the customers. On the
basis of survey, the hotel should implement the option in the hotel. After implementing the option, it is important
for the hotel to know the customer satisfaction from the implemented choice of option in the organization.
Taste
It is important to evaluate the taste of the coffee offered by the coffee facility in the hotel itself and the coffee
offered by espresso coffee machine.
Profit
The Hotel will be undertaking costs of offering coffee from the coffee facility in the hotel itself or will be
undertaking investment of coffee machine if decides to offer coffee though machine to the customers. Thus, it
becomes important for the organization to do cost benefit analysis before adopting any option in the hotel.in this
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analysis profit earned cam be an important parameter for evaluating the performance of both the options.
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Part B Planning Resource Acquisition
In this part of the assessment you are required to outline the processes and procedures you use for planning and
managing the required physical and human resources. You are required to address the following aspects:
1. Discuss your findings for the different options for the coffee machine you have researched in Part A with the
Executive chef and F&B manager in your workplace, or as a role play with fellow students and/or your
trainer. Provide a script of the details that were discussed and the findings of discussions with the Executive
Chef and the Food and Beverage Manager regarding the pros and cons of operating a high quality food and
beverage service in each situation. Depending on your training situation this may be completed in form of
observation of your discussion with the 2 staff.
Paul(me) : Bonjour sir. Thanks for coming to this meeting. The reason why I have held this meeting is
that I need to consult regarding the advent of new coffee station to our customers. As you may know
that the hotel is planning to use the indoor section of the lobby for service coffee and tea facility to
the hotel customers.
Eric (Executive Chef) : I think, this is an amazing way to utilize the existing hotel resources for
increasing facilities to the customers. So, what is the plan now?
Paul : we have two options. The first one is that investing on buying and installation of coffee espresso
machine.
On the other hand, we can supply coffee from the existing coffee outlet in the indoors of the hotel. I
am here to hear from you about which will be better for us.
Blake (F&B Manager): From my perspective, we need to do customer preference survey. Existing
customers prefer the coffee from outlet. In addition, analysis need to be performed regarding financial
and human requirements in both the options for the organization.
Paul : Yes, that’s right. We already performed the analysis. According to the analysis conducted, the
initial financial requirement in buying the espresso machine is greater than the supplying coffee from
the existing coffee outlet. However, it will be one time investment to purchase coffee machine in the
hotel.
The time frame required to initiate the plan is also greater in the case if espresso machine as
compared to supplying coffee from the existing coffee outlet. However, according to the results of the
survey, 80% of the respondents prefer to rely on beverages from coffee machine than the coffee
outlet situated un the hotel itself. However, the hotel has to undergo hiring process for food attendant
in both the options.
Overall, I think that investing on espresso coffee machine is better in a long term. What do you think?
Eric : I think we both will agree to your recommendation and give your approval to the CEO and the
directors for the timely initialization of the plan in the hotel.
Blake