Shelley, 1993) indicatesthat managers may expect to be compensated for the loss of immediate compensation bythe payment of a premium that is far in excess of the amount the time value of moneywould imply – a finding that is probably true of non-managerial employees as well.Finally, perceived risk is greater if individuals frame pay for performance in terms ofpotential losses instead of potential gains. A system that places in doubt an amount of paythat employees are already counting on will be seen as riskier than one that offers anidentical amount as a potential increase in pay. Considering these factors will helpincentive system designers determine what level of pay is required to offset employees’perceived risk.Possible Exceptions to the Principle of Paying forPerformance
It does not make sense for an employer to offer to pay employees more unless theemployer will actually get more in the bargain. When, therefore, might it be unwise (oreven counterproductive) to offer incentives?When employees are learningIn learning situations, when employees are attempting to “get up to speed” on a new task,offering performance-based pay may frustrate more than it motivates. Performancefailures that are a natural part of learning may be exaggerated in the learner's mindbecause of failure not only to perform the task but also to obtain the monetary reward.Thus, it is unwise to pay for performance until employees are able to perform at thedesired level.When the employer can monitorAgency theory (Jensen and Meckling, 1976) suggests that financial incentives areunnecessary when employers can easily monitor employees’ behavior (e.g., by directobservation or through information systems) and give them ongoing direction andfeedback. In such situations, employees’ awareness that they are being monitoredobviates paying for performance.When other motivators are sufficient or compensatorySome people value other aspects of their jobs more than they value pay – factors such asinteresting work, autonomy, desirable location, benefits that meet their needs, or having aboss they love working for. Such individuals will often accept lower pay in order to havewhat is more important to them in their jobs.When the company is unionizedUnion contracts constrain an employer's pay policies, and thus under collectivebargaining agreements it may be impossible to pay for performance, especially at theindividual level. When incentives are included in a union contract, they are usually groupincentives, because group pay is viewed as encouraging cohesion rather than competitionamong members.ExamplesPaying for individual performanceWoodson (1999)provides an example of the diffusion of pay for performance to a groupthat has traditionally received fixed salaries with automatic, annual pay increases –physicians employed by healthcare organizations. She presents case studies of twoorganizations (a large, multispecialty group practice and a medical school affiliated withan academic medical center) that changed their approaches to physician compensation.
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