Simulated and actual on the job demonstration of

This preview shows page 18 - 20 out of 35 pages.

9.Develop a proposal for resourcing to be presented for approval to the Operations General Manager. Include in your proposal:a.description of proposed implementation of resourcingb.breakdown of costs
11.Submit a portfolio of your implementation documents as outlined in the specifications below. Keep copies of your work for use in Assessment Tasks 2 and 3 and for your own recordsSpecificationsYou must:participate in three role-plays:consult with the Sales and Marketing Managerconsult with the technology consultantpresent the resourcing proposal for approval from the Operations General Manager submit a planning portfolio, including:a summary of the operational environment of BBQfunaction planperformance indicators for operational and financial targets (in the new/amended operational plan)balanced scorecard for e-commerce customer service representativeproposal for resourcing.Your assessor will be looking for:reading and writing skills to use workplace information to write an operational plan that meets organisational requirementsoral communication skills to present information in a clear and professional manner, listen and comprehend information and confirm understanding through questioning and active listeningplanning and organisational skills to take responsibility for developing and implementing a plan to achieve operational goals including resource needs, strategy development, sequencing activities, identification of risks and impact on operational performance and generating contingency plansinteraction skills to communicate and empathise with stakeholders during consultation processes and collaborate to achieve business outcomes

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture