3 Your ability to take on new clients Example should a program similar to yours

3 your ability to take on new clients example should

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3. Your ability to take on new clients. Example: should a program similar to yours no longer be able to provide services, can you take on their clients and what adjustments would be needed e.g. additional equipment, supplies, volunteers? 4. If you are not able to provide your most critical services, do you have agreements with similar agencies to provide back up services or with whom you could share resources, including volunteers? Example: corporations, neighborhood or faith-based organizations. Network and develop these relationships before an emergency situation arises and have agreements in place. Record Storage/Backup (Forms 12-13) Record storage and backup are key to an organization’s survival. If your building becomes inaccessible, having this information will be critical in resuming operations – these are the things you might need to get you back in business. Preparation includes storing important documents in a fireproof box or safe deposit box and backing up electronic records and having them stored at another location. Emergency Contacts (Forms 14-17) Client emergency numbers should be readily available and updated, in a manner that ensures confidentiality. Rather than the attached form, you may use a database printout. This form may be adjusted to include the information most pertinent to the clients your serve, e.g. the degree to which they are dependent on your services. Key contact numbers should be available for easy reference. These range from public utility phone 5
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numbers, fire/police to media and other non-emergency numbers. (You may find this useful to have on hand even for non-emergency situations.) Keep a list of vendors on whom you rely to provide your services, e.g. food or medical suppliers, with a list of backup vendors in the event your usual vendors’ services/products are unavailable. This may include anyone with whom you contract or regularly do business, e.g. therapists, consultants, food vendors. Physical Plant (Form 18) Sketch your facility and note the emergency resources so that everyone is aware of their location and post in an accessible location. Evacuation (Form 19) Predetermine a location where everyone can go in case an emergency requires evacuation during business hours. If you provide services to clients on site, take into account special needs and requirements as well as transportation arrangements. Extended Relocation (Form 20) If your current location is to be inaccessible for an extended period of time, identify a pre-determined alternate location and have an agreement in place. Shelter-in-Place (Form 21) Shelter-in-place means that you stay inside. Severe weather or an event (intentional or accidental) that releases contaminants (chemical, biological or radiological) into the air may cause a shelter-in-place emergency.
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