How would you go about servicing small clients in an

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How would you go about servicing small clients in an economical way using technology? In order to be successful, make sure to address all the items on this checklist in your essay using an Microsoft Word document. Proposed Tiered Service Plan: Mr. MacGibson’s basic thought is to reward their B2B customers who give On-Time Technology Products $100,000 worth of business, an end-of-year “thank you payment” that reflects a 5 percent discount on all yearly purchases. In addition, those customers would receive a commitment to nextday turnaround time on the resolution of all customer service problems. Moreover, the customers who purchase $500,000 or more annually would receive a 10 percent discount and free delivery. The average B2B sale is $25,000. Current Service Plan at OTTP Provide all customers, regardless of the amount of their purchase, frequency of purchase or dollar amount spent per year, the same special attention. Our theory at OTTP is that a customer who makes a small purchase today might make a large purchase tomorrow. All our customers receive the same price, convenience and service. Checklist Part I: Final Project Customer Service essay: • Analyze opportunities and problems of changing to a tiered service plan. • Examine what impact the proposed changes would have on the majority of current customers who buy less than $100,000.00 worth of product each year. • Discuss how the proposed change would impact OTTP’s level of commitment to customers who purchase less than $100,000.00 worth of product each year. Remembering the old philosophy of providing all customers, regardless of amount purchased with the same level of attention.Unit 9 [221: Customer Service]
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• Compare and contrast the components of OTTP’s old Customer Service Plan with the proposed plan.
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How would you go about servicing small clients in an...

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