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•Meeting the requirements of the end-consumers requires the supply chain to achieve appropriate levels of the five operations performance objectives: quality, speed, dependability, flexibility and cost. oQuality – achieve high quality for the end-consumer. oSpeed – how fast customers can be served is an important element in any business’s ability to compete. It is the time taken for goods and services to move through the chain. oDependability – dependability or throughput time is a much more desirable aim because it reduces uncertainty within the chain. oFlexibility – the chain’s ability to cope with changes and disturbances, supply chain agility. oCost – e.g. transportation costs within the chain. Try to minimize transaction costs. •Choosing appropriate suppliers should involve trading off alternative attributes. The best way might be to adopt some king of supplier ‘scoring’ or assessment procedure. •An important decision facing most purchasing managers is whether to source each individual product or service from one or more than one supplier, known, respectively, as single-sourcing and multi-sourcing. •E-procurement is the generic term used to describe the use of electronic methods in every stage of the purchasing process on the Internet. •One of the major supply chain developments of recent years has been the expansion in the proportion of products and (occasionally) services which businesses are willing to source form outside their home country; Verspreiden niet toegestaan | Gedownload door Alytas Sinterlaas ([email protected])lOMoARcPSD
this is called global sourcing. Global sourcing needs to be managed carefully due to the increased distance. Risks of delays and hold0ups can be far greater and negotiating with suppliers whose native language is different from one’s own makes communication more difficult and can lead to misunderstandings over contract terms. The formation of trading blocs in different parts of the world has had the effect of lowering tariff barriers. •In supply chains dealing with tangible products, the products need to be transported to customers. This is called physical distribution management but is sometimes referred to as logistics or simply distribution. Sometimes when goods are transported from A to B, the truck needs to drive back empty. Avoiding this is referred to as back-loading. •Types of business/consumer relations: •The very opposite of performing an operation in-house is to purchase goods and services form outside in a ‘pure’ market fashion, often seeking the ‘best’ supplier every tie it is necessary to purchase. An extreme form of outsourcing operational activities is that of the virtual operation.