2 outside the organization does not refer to a

2) ‘Outside the organization’ DOES NOT refer to:
a) Country level
b) Business to business level
c) The individual development of the members within the organization
d) Personal level of the members within the organization
3) According to the Mayer-Salovey definition, emotional intelligence IS NOT ability to:
4) Which of the following IS NOT one of the key benefits of the emotional intelligence? 5) Which of the following statements is true? 6) What is the final step of understanding the emotions?
a) Changing them
b) Suppressing them
c) Sharing them via constructive conversation
d) None of the above

Page 24 Atlantic Speakers Bureau and Human Skills Development
Module Seven: Tools to Regulate Your Emotions
The ability to keep your emotions under control requires more
than a willing heart. Understanding a situation through the eyes of
another and strengthening self-management and self-awareness
skills are tools that can be used in your quest to regulate your
emotions.
Seeing the Other Side
If you ever want to understand the type of person you are and how you behave,
ask other people. It is easy to justify the things you do, so much so that it seems
like everything you do is perfect. If you take an honest look at yourself, you
would probably say not only is this perfection untrue for you, but it is
unattainable for all.
Talk to your boss, co-workers or friends about how they view you. If someone
says, ‘When everything is good you are a nice person, but if something doesn’t go your way, you have an
explosive temper’, don’t get upset and don’t automatically say that it is untrue. Gaining this insight is a
valuable tool for you to help regulate your emotions. Your emotions and how you express them is your
responsibility. If you don’t like it, fix it.
The sign of intelligent people is their ability to
control emotions by the application of reason.
Marya Mannes

Page 25 Atlantic Speakers Bureau and Human Skills Development
Self-Management and Self-Awareness
Self-management can sometimes be a hard quality to tame when self-
awareness produces a very arrogant and self-centered result. The strength to
self-management and self-awareness lies in the balance between the two.
Understanding who you are, the role you play, authority you possess are all very
important, but when these things overshadow your ability to be consistent and
accountable, this could cause a poor outcome. By the same token, if one lacks
understanding of whom they are and their importance, this could also hinder
their ability to be consistent and accountable. People who are aware of their methods of dealing with
conflict and understand the bearing of their way of doing things aren’t as likely to make matters w orse
than those who are not aware of themselves.