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To provide you with an opportunity to recognise how to provide opportunitiesfor customers and staff to give feedback on products and services.Why is it important to gain feedback from customers about products and services?Describe at least two different approaches of gaining feedback from customers and/or staff.HA_SITXCCS008_Learner Workbook V2.1_12Oct2018
Activity 1B checklist – for assessorThis should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for theactivity or if reassessment is required.Learner’s nameNia FithriyahAssessor’s nameKabir ZamanUnit of Competence(Code and Title)SITXCCS008Develop and manage quality customer service practicesDate(s) of assessmentHas the activity been answered and performed fully, as required to assess the competency of the learner?Yes No(Please circle)Has sufficient evidence and information been provided by the learner for the activity?Yes No(Please circle)CommentsProvide your comments here:The learner’s performance was:Not yet satisfactorySatisfactoryIf not yet satisfactory, date for reassessment:Feedback to learner:Learner’s signatureAssessor’s signatureHA_SITXCCS008_Learner Workbook V2.1_12Oct2018
Activity 1CEstimated Time25 MinutesObjectiveTo provide you with an opportunity to recognise how to review changes in internal and external environments and integrate findings into planning for quality service.What impact can changes to management and organisational structure have on planning for quality service?